Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna McCoy

Las Vegas,NV

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

DSW Designer Show Warehouse
01.2020 - 05.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Manager

A Pea in the Pod
12.2018 - 01.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Monitored security to protect employees, customers and property.

Compliance Director/ Biller

There Is Hope Behavioral Health
05.2017 - 12.2018
  • Raised operational quality with development, implementation and management of robust internal controls.
  • Oversaw internal and external registration as well as training audits.
  • Performed regular compliance reviews and audits, identifying non-compliance issues.
  • Addressed compliance issues by developing and implementing corrective action plans.
  • Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
  • Investigated potential compliance violations and reported findings to senior management.

Manager

Diane von Furstenberg
11.2016 - 02.2018
  • Open and Closing procedures.Handling operational procedures (Excel, Microsoft)Cash handling/Assisting cashiers.Prepare and send out cash deposits.Use of a multi phone line.Ability to do online orders and phone sales.Building a clientele.Training new hires.Conference CallsVisual MerchandisingConsistently achieved monthly sales goalsMaintained performance standards as well as production
  • Accomplishment: Setting an example for the staff by being a leader
  • Exceeding sales plans.

Marketing Agent

Wyndham Vacation Ownership
02.2015 - 10.2016
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
  • Continually maintained and improved company's reputation and positive image in markets served.

Supervisor

Cinemark, Inc
05.2010 - 02.2015
  • Operated open and closing procedures.Skilled in cash handling, counting and managing inventory, and providing exceptional customer service.Assisted the management team in all aspects of the business.Training oncoming employees and Team LeaderOperational Procedures ( Excel, Microsoft)Handling Complaints
  • Accomplishment: Being prompted within my first year and coming out of my comfort zone.

Cashier

GOLDEN SPOON FROZEN YOGURT
02.2010 - 06.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Education

College of Southern Nevada
Las Vegas, NV

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Spring Valley High School
2008

Skills

  • Product and Service Sales
  • Order Management
  • Hiring and Training
  • Transaction Processing
  • Attention to Detail
  • Customer Service
  • Management Training
  • Answering Customer Questions
  • Pricing and Markdowns
  • Store Opening and Closing
  • Customer Experience
  • Staff Supervision
  • New Hire Training
  • Cash Auditing
  • Leadership
  • Incident Reports
  • Time Management
  • Retail Operations

Timeline

Assistant Store Manager

DSW Designer Show Warehouse
01.2020 - 05.2023

Assistant Manager

A Pea in the Pod
12.2018 - 01.2020

Compliance Director/ Biller

There Is Hope Behavioral Health
05.2017 - 12.2018

Manager

Diane von Furstenberg
11.2016 - 02.2018

Marketing Agent

Wyndham Vacation Ownership
02.2015 - 10.2016

Supervisor

Cinemark, Inc
05.2010 - 02.2015

Cashier

GOLDEN SPOON FROZEN YOGURT
02.2010 - 06.2012

College of Southern Nevada

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Spring Valley High School

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Brianna McCoy