Brianna McCoy
Roanoke,VA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Project Lead
Sunnova Energy Corporation
07.2023 - Current
- Prepared and submitted permit applications for Solar Photovoltaic (PV) and Energy Storage System (ESS) installations to local and state agencies, ensuring all documentation met regulatory requirements. Reviewed site plans and engineering designs to ensure compliance with local building codes and utility interconnection standards. Coordinated with project managers, engineers, contractors, and local authorities to address and resolve permitting issues, expediting approval processes. Maintained a thorough understanding of evolving solar industry regulations, building codes, and permitting requirements across multiple jurisdictions. Managed the entire permitting process, tracking the status of applications, addressing feedback, and ensuring timely approval to meet project deadlines. Provided support to installation teams, ensuring all necessary permits and approvals were secured prior to project execution. Maintained accurate records of permits, updating internal databases such as Salesforce and Smartsheet for easy tracking and retrieval.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Partnered with project team members to identify and quickly address problems.
Customer Service Rep
Lincoln Financial Group
10.2022 - 07.2023
- Responsible for resolving inbound calls from insureds, group administrators, Providers, etc. centered around their group benefits for Dental, assisting with inquiries regarding enrollment, billing, insurance continuation issues that arise, etc. single call resolution by utilizing knowledge of policies and procedures to communicate appropriate information. communicating with roughly 50 customers throughout the day, answering questions and providing information regarding their technical needs/questions through the utilization of multiple applications and platforms. performs basic tasks/transactions related to common programs and services by acquiring core knowledge required for the role. escalate client service issues/concerns to more senior team members and or management. communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers’ expectations and demonstrating flexibility/responsiveness to meet customer needs on routine work independently.recognizing general issues/concerns and identify/recommend process improvements to positively influence the team and quality
Inspection Coordinator
Pink Energy
01.2022 - 08.2022
- Answering calls, scheduling inspections with county jurisdictions within many states, confirming availability with customers, updating inspection techs calendar with jobs,keeping salesforce accounts up to date with the inspection process, looking through completed jobs before inspection to ensure quality install.
Administrative Assistant
Pink Energy
03.2021 - 01.2022
- Answering calls, managing calendars, organizing documents, creating expense reports, handling payroll, onboarding new hires
Pharmacy Technician
Kroger Pharmacy
03.2021 - 01.2022
- Provide assistance to Pharmacists and help them with a variety of tasks: preparing medicines, taking prescriptions, interacting with customers and doctors, measuring medication, offering instruction and advice, collecting payments, and maintaining stocks. Customer Service
Resource Pool Nursing Assistant
Carilion Clinic
12.2019 - 02.2021
- Assist patients with ADLs such as feeding, mouth care, grooming, shaving, and incontinence care, assist nurse with care of patients, Measure and record patient vital signs, Build a relaxing environment for resident and family members, Answer calls for help and observe changes in a patient's condition or behavior. Customer Service
Education
BBA - Project Management
Liberty University
Lynchburg, VA05-2028
Skills
- Great Customer Service
- Great work ethic and reliable
- Time Management
- Ability to work under pressure
- Teamwork
- Adaptability
- Communication
- Ability to Lead
- Self-motivated
- Time management
- Customer service
- Problem-solving
- Multitasking
- Critical thinking
Timeline
Project Lead
Sunnova Energy Corporation
07.2023 - Current
Customer Service Rep
Lincoln Financial Group
10.2022 - 07.2023
Inspection Coordinator
Pink Energy
01.2022 - 08.2022
Administrative Assistant
Pink Energy
03.2021 - 01.2022
Pharmacy Technician
Kroger Pharmacy
03.2021 - 01.2022
Resource Pool Nursing Assistant
Carilion Clinic
12.2019 - 02.2021
BBA - Project Management
Liberty University
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