Brianna McGinnis
Norwalk
Summary
Dedicated professional skilled in providing exceptional customer service, with a strong focus on interpersonal communication and problem-solving. Experienced in recovery settings and fast-paced environments, ensuring a safe and supportive atmosphere for clients.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and organizational expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Recovery Technician
Ascension House
06.2019 - 01.2020
- Monitored client behavior and provided support during group therapy sessions.
- Implemented therapeutic activities tailored to individual client needs and goals.
- Maintained a safe and supportive environment for clients in recovery.
- Educated clients on coping strategies and relapse prevention techniques.
- Took and monitored vital signs, administered medications, and managed patient behavior.
Barista
Starbucks
12.2018 - 06.2019
- Prepared and served high-quality beverages to customers, ensuring adherence to Starbucks standards.
- Assisted in maintaining cleanliness and organization of workspace and customer areas.
- Engaged with customers to provide exceptional service and promote loyalty programs.
- Operated point-of-sale system efficiently for order processing and payment transactions.
Server
Bar Louie
01.2018 - 11.2018
- Provided excellent customer service by anticipating guest needs and responding promptly to inquiries.
- Assisted in training new staff on menu offerings, service standards, and operational procedures.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and special requests fulfillment.
- Handled customer complaints with professionalism, resolving issues to maintain positive relationships.
Education
High School Diploma -
Tabb High School
Yorktown, VACertified Nursing Assistant -
Northeast Medical Institute
StamfordSkills
- Time management
- Problem-solving abilities
- Interpersonal communication
- Strong work ethic
- Exceptional customer service
- Attention to detail
- Team player
- Active listener
- Friendly and outgoing
- Multitasking and organization
Certification
- CNA Training - 2026
Timeline
Recovery Technician
Ascension House
06.2019 - 01.2020
Barista
Starbucks
12.2018 - 06.2019
Server
Bar Louie
01.2018 - 11.2018
High School Diploma -
Tabb High School
Certified Nursing Assistant -
Northeast Medical Institute