BRIANNA MCLEROY
Atlanta,GA
Summary
Administrative Professional seeking to utilize: education, skills in communication, coordination and registration. Looking to provide excellent administrative services in a rapidly changing healthcare setting.
Overview
10
10
years of professional experience
Work History
Access Operations Coordinator
Children’s Healthcare of Atlanta
01.2023 - 09.2024
- Completed registration and scheduling tasks for CPG Otolaryngology and Gastroenterology Specialty Clinics
- Accurately created medical records in the Epic system. Entered demographic and insurance information in a timely manner
- Ensured that all related patient appointments were secured correctly using appropriate resources, medical history and physician instruction
- Handled scheduling conflicts and complaints with compassion and efficiency
- Communicated with specialty administrators to avoid delays in patient care
Access Operations Associate
Children's Healthcare of Atlanta
03.2020 - 01.2023
- Contracted in 2020/Permanent in 2021
- Received and successfully handled telephone inquiries for: Children’s Nurse Advice Line, Specialty Clinics, Urgent Cares and Hospitals
- Proficient in all department programs, applications and resources including: Triage Logic, Epic and Support Point
- Provided excellent verbal communication and phone etiquette
- Handled high call volume environment in a effective manner
- Provided Floor Support to new hires to ensure understanding of the role.
- Consistent high quality and adherence levels that exceeded Access Operations standards
- Correctly entered clinical data into necessary programs, relaying parent concerns efficiently
- Practiced empathy, patience and professionalism to build rapport with parents and families
Client Relations Representative
Teleperformance
09.2017 - 08.2019
- Handled and carefully responded to all customer inquiries via inbound calls
- Utilized specific software to input customer data accurately
- Worked with confidential customer information and treated it sensitively
- Maintained customer records by updating account information
- Ensured assigned clients were satisfied with the product or services purchased
Administrative Intern
American Red Cross
01.2017 - 01.2018
- Completed Disaster Relief contracts for 30 counties in the Southwest Georgia Chapter
- Provided administrative support to ensure efficient operation of the office
- Responded to telephone and face to face inquiries
- Reviewed documentation for compliance and accuracy
- Supported office staff through a variety of tasks related to organization and communication
Care Manager
Dogwood Forest Assisted Living Facility
08.2014 - 09.2016
- Maintained health and safety compliance
- Assisted with ambulation and other activities of daily living
- Ensured the delivery of quality care and advocated to improve outcomes
- Accurately and efficiently took vital signs
- Provided information, advice and support to resident families
- Recognized, then appropriately intervened to emergency patient care situations
Education
MBA - Healthcare Management
Albany State University
2025
Bachelor of Science - Management
Albany State University
2017
Skills
- Completed Epic CAD Outpatient Scheduling/Registration Training
- Ability to enhance the patient experience as the primary contact, registrar,scheduler and care coordinator
- Completed One Point of Contact Customer Resource Training
- Ability to observe privacy and HIPAA regulations
- Completed Access Operations Coordinator Training
- Ability to balance multiple priorities while providing professional service
- Exceptional decision making critical thinking and problem solving skills
- Knowledge of medical terminology
Timeline
Access Operations Coordinator
Children’s Healthcare of Atlanta
01.2023 - 09.2024
Access Operations Associate
Children's Healthcare of Atlanta
03.2020 - 01.2023
Client Relations Representative
Teleperformance
09.2017 - 08.2019
Administrative Intern
American Red Cross
01.2017 - 01.2018
Care Manager
Dogwood Forest Assisted Living Facility
08.2014 - 09.2016
Bachelor of Science - Management
Albany State University
MBA - Healthcare Management
Albany State University
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