Brianna McMillan
Summary
Experienced healthcare professional with a strong background in ensuring efficient patient access and administrative processes. Collaborates effectively with medical teams and adapts to changing needs. Skilled in managing patient records, scheduling, and providing exceptional customer service. Recognized for reliability and achieving results in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Patient Access Coordinator/IT Technical Support Specialist
Envera Health
07.2023 - 09.2024
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided basic IT support to office users of desktops, laptops, and devices.
Welcome Coordinator
Oak Street Health
01.2023 - 07.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
MEDICAL RECEPTIONIST/ OPTICAL LAB TECHNICIAN
Texas Eye Center
11.2021 - 11.2022
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured and recorded visual acuity and color vision testing.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Receptionist
General Vision Services
01.2017 - 03.2020
- 3 Years Medical Receptionist
- Greeting and welcoming quests and providing them with a positive first impression of the organization.
- Scheduling, Rescheduling, and Confirming appointments and procedures in accordance with physician and insurance guidelines.
- Verified and entered patient demographics, copied and scanned pertinent insurance information and ID cards and made updates to the computer system
- Provide tactful and timely assistance to 30-60 patients on daily basis.
- Answered multi-line telephone system, determine callers needs and route calls to the appropriate department.
- Carefully acted within HIPAA guidelines.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected and documented co-payments, outstanding balances and any other required fees.
- Proofread, scanned and filed transcribed progress notes, reports and correspondence in patient medical records.
Education
Phlebotomy/EKG
Royal Learning Institute
11.2020
CNA
Royal Learning Institute
09.2020
High School Diploma -
Cobble Hill School Of American Studies
Brooklyn, NY06.2017
Skills
- Written & Verbal communication
- Organization & Planning
- Team Player
- Professionalism
- Attention to Detail
- Reliability
- Multitasking Abilities
- Problem-Solving
- Microsoft Office (Word,Excel,PowerPoint)
- Decision-Making
- Insurance Verification
- Healthcare knowledge
- Medical Terminology
Languages
English
Native or Bilingual
Timeline
Patient Access Coordinator/IT Technical Support Specialist
Envera Health
07.2023 - 09.2024
Welcome Coordinator
Oak Street Health
01.2023 - 07.2023
MEDICAL RECEPTIONIST/ OPTICAL LAB TECHNICIAN
Texas Eye Center
11.2021 - 11.2022
Medical Receptionist
General Vision Services
01.2017 - 03.2020
CNA
Royal Learning Institute
High School Diploma -
Cobble Hill School Of American Studies
Phlebotomy/EKG
Royal Learning Institute
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