Brianna McNair
Brandon,United States
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Reconcilement Specialist
Trustmark Bank
08.2023 - Current
- Reviewed financial records to identify discrepancies and maintain accurate account balances
- Verified accuracy of data entered system by comparing it to source documents
- Investigated and resolved customer inquiries related to bank accounts
- Maintained updated information on all transactions, including deposits and withdrawals
- Resolved discrepancies in timely manner with internal departments
- Ensured compliance with Generally Accepted Accounting Principles
- Processed wire transfers, ACH payments, checks, direct deposits
- Recorded debit, credit and account transactions in computer spreadsheets and databases
- Prepared and processed payrolls
- Performed financial calculations for amounts due, interest charges and balances
- Received and recorded cash, checks and transfers
- Prepared reconciliation reports for management review
- Analyzed daily transaction activity for potential fraud or errors.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Technical Support
ADT
06.2022 - 06.2023
- Provided comprehensive technical support to customers via telephone, email, and chat
- Installed and configured hardware, software, and peripheral components such as printers, scanners, and routers
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components
- Troubleshot system errors and identified potential solutions
- Diagnosed system problems using remote tools to access customer machines
- Conducted tests to identify malfunctions in hardware or software systems
- Tracked customer requests from initial contact through resolution
- Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords
- Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Provided technical support to end-users, quickly resolving any reported issues or concerns.
Customer Service Representative
MDES
08.2020 - 06.2022
- 05Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Maintained detailed records of customer interactions, transactions, and comments for future reference
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports
- Developed strong relationships with customers by providing personalized assistance and support
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound 50 plus calls, chats, and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
HEALTHCARE SPECIALIST
BROADPATH HEALTH CARE
10.2019 - 10.2020
- Provided patient education and counseling services to individuals seeking healthcare assistance
- Maintained confidentiality of all patient information according to HIPAA regulations
- Performed administrative duties such as scheduling appointments, ordering supplies, and answering phones
- Ensured compliance with all regulatory requirements for healthcare delivery systems and knowledge of medical terminology
- Provide administrative support to the office team, including proofreading documents, scheduling appointments, and managing calendars
- Provided emotional support to patients dealing with chronic illnesses or disabilities.
- Managed and updated health records for personnel.
- Enhanced patient satisfaction through compassionate care and open communication.
Education
Business Management -
Holmes Community College
Madison, MS05.2025
Diploma -
Bailey Magnet High School
Jackson, MS05.2009
Skills
- Data Entry
- Account updating
- Report Generation
- Appointment Scheduling
- Paperwork Processing
- Complaint resolution
- Data Collection
- Call Management
- Microsoft Outlook
- Customer Relationship Management (CRM)
- Banking knowledge
- Microsoft Excel proficiency
- Transaction monitoring
- Dispute Resolution
References
References available upon request
Timeline
Reconcilement Specialist
Trustmark Bank
08.2023 - Current
Technical Support
ADT
06.2022 - 06.2023
Customer Service Representative
MDES
08.2020 - 06.2022
HEALTHCARE SPECIALIST
BROADPATH HEALTH CARE
10.2019 - 10.2020
Business Management -
Holmes Community College
Diploma -
Bailey Magnet High School
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