Brianna Meadows
Sipsey,AL
Summary
Dynamic leader and skilled cashier team lead at Home Depot, adept in customer service and cash handling. Excelled in enhancing customer satisfaction and loyalty, mentoring new hires, and streamlining operations to boost productivity. Demonstrated adaptability and a positive attitude, significantly contributing to team performance and customer retention.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Home Depot
07.2020 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Increased customer loyalty and retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Associate Degree In Nursing - Nursing
Bevill State Community College
Jasper, AL12.2024
Licensed Practical Nursing - Nursing
Bevill State Community College
Sumiton, AL05.2024
Advanced Diploma -
Jasper High School
Jasper,AL05.2020
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- New Hire Training
- Coaching and Mentoring
- Cash Drawer Reconciliation
- Transaction Management
- Adaptability and Dependability
- Safety rules
- Fraud prevention
- Hospitality and accommodation
- Honest and Dependable
- Reliable and Responsible
- Problem-Solving
- Creative Thinking
- Employee Training
- Cooperative Attitude
- Work Task Prioritization
- Product Knowledge
- Basic Mathematics
- Policies and Procedures
- Credits and Refunds
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Licensed Practical Nurse (LPN) - Alabama Board of Nursing.
Additional Information
I am currently precepting in an emergency room. This has vastly improved my nursing skills. I have become proficient in skills such as starting IV's, drawing labs, inserting Foley catheters, doing EKG's, using Pyxis medication system to give medications, triage, charting patient assessments /changes, reporting findings to physicians, and hand-off report to oncoming shift. I also listen and take direction well.
Timeline
Cashier Team Lead
Home Depot
07.2020 - Current
Associate Degree In Nursing - Nursing
Bevill State Community College
Licensed Practical Nursing - Nursing
Bevill State Community College
Advanced Diploma -
Jasper High School
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