Overview
Work History
Education
Skills
Timeline
Generic

Brianna Medina

Menifee,CA

Overview

11
11
years of professional experience

Work History

Office Clerk

Hyder&co
San Marcos, CA
07.2021 - 11.2021
  • Delivered helpful and kind customer service to applicants and tenants maintaining composure in stressful situations to maximize customer satisfaction.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Contacted tenants regarding account updates and potential problems.
  • Assisted management with tenants' annual recertifications.
  • Answered phone calls of applicants and tenants in a professional manner.

Server

PeopleReady
Temecula, CA
05.2017 - 06.2019
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Cashier

Big 5 Sporting Goods
Murrieta, CA
05.2016 - 04.2017
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered customer questions and provided store information.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used technology resources to assist customers in locating and selecting items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new team members in cash register operation, stock procedures and customer services.

Key Holder

Gstage Clothing
Eastvale, CA
07.2013 - 01.2016
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Assisted in general housekeeping to maintain store image.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.

Cashier

Big 5 Sporting Goods
San Dimas, CA
10.2010 - 04.2013
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accurately and efficiently accepted cash and credit card payments, issued receipts and provided change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered customer questions and provided store information.
  • Issued Ca Fish and game licenses.
  • Unloaded truck and restocked merchandise.

Education

High School Diploma -

Covina Baptist Academy
Covina, CA
03-2010

Skills

  • File Maintenance
  • File Organization
  • Telephone reception
  • Retail Merchandising
  • Cash Handling
  • Customer service excellence
  • Credit and cash transactions
  • Guest Engagement
  • Table Bussing
  • Positive and professional

Timeline

Office Clerk

Hyder&co
07.2021 - 11.2021

Server

PeopleReady
05.2017 - 06.2019

Cashier

Big 5 Sporting Goods
05.2016 - 04.2017

Key Holder

Gstage Clothing
07.2013 - 01.2016

Cashier

Big 5 Sporting Goods
10.2010 - 04.2013

High School Diploma -

Covina Baptist Academy

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Brianna Medina