Brianna Medina
Menifee,CA
Overview
11
11
years of professional experience
Work History
Office Clerk
Hyder&co
San Marcos, CA
07.2021 - 11.2021
- Delivered helpful and kind customer service to applicants and tenants maintaining composure in stressful situations to maximize customer satisfaction.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Contacted tenants regarding account updates and potential problems.
- Assisted management with tenants' annual recertifications.
- Answered phone calls of applicants and tenants in a professional manner.
Server
PeopleReady
Temecula, CA
05.2017 - 06.2019
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Cashier
Big 5 Sporting Goods
Murrieta, CA
05.2016 - 04.2017
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and provided store information.
- Processed refunds for worn, damaged and broken merchandise.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures and customer services.
Key Holder
Gstage Clothing
Eastvale, CA
07.2013 - 01.2016
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
Cashier
Big 5 Sporting Goods
San Dimas, CA
10.2010 - 04.2013
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accurately and efficiently accepted cash and credit card payments, issued receipts and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and provided store information.
- Issued Ca Fish and game licenses.
- Unloaded truck and restocked merchandise.
Education
High School Diploma -
Covina Baptist Academy
Covina, CA03-2010
Skills
- File Maintenance
- File Organization
- Telephone reception
- Retail Merchandising
- Cash Handling
- Customer service excellence
- Credit and cash transactions
- Guest Engagement
- Table Bussing
- Positive and professional
Timeline
Office Clerk
Hyder&co
07.2021 - 11.2021
Server
PeopleReady
05.2017 - 06.2019
Cashier
Big 5 Sporting Goods
05.2016 - 04.2017
Key Holder
Gstage Clothing
07.2013 - 01.2016
Cashier
Big 5 Sporting Goods
10.2010 - 04.2013
High School Diploma -
Covina Baptist Academy