Brianna Melendez

Work History

The Twelve

01.2023 - 01.2025

Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Tailored support strategies to address unique challenges faced by clients, resulting in more effective interventions.
Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
Promoted a strengths-based approach for clients through active listening and empathy.
Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
Participated and coordinated with clinical staff to develop and implement individualized treatment plans.
Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
Scheduled, transported, and accompanied clients to offsite appointments or activities.
Coordinated with treatment providers on individual client cases ensuring continuity of care.
Observed strict regulations and procedures to maintain confidentiality of personal and health information.
Assisted with medication self-administration, ensuring proper dosage and frequencies.
Documented patient information and care activities in electronic health record.
Maintained computers, printers and technical resources to avoid disruption in operations.

Bojangles' Famous Chicken 'n Biscuits

08.2015 - 02.2019

Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Developed strong communication skills among staff by encouraging open dialogue or one-on-one discussions.
Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Chuck E. Cheese’s

08.2014 - 07.2015

Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assisted customers with returns, refunds and resolving transaction issues.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Ensured a memorable event for clients by creating personalized and themed party environments.
Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
Demonstrated adaptability when working with diverse clientele across various age groups, interests, cultural backgrounds, or special needs requirements.
Maintained party areas during busy events for as many as 30 guests.