Brianna Merryfield
Powell,TN
Summary
Dynamic sales associate with proven expertise at Lowes Home Improvement, excelling in customer service and effective communication. Leveraged team collaboration to boost sales by upselling products, enhancing customer satisfaction. Adept at problem solving and maintaining a calm demeanor in fast-paced environments, ensuring seamless operations and adherence to company policies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Lowes Home Improvment
Clinton, TN
06.2024 - 08.2025
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
Restaurant Waiter
Gondolier
Clinton, TN
08.2023 - 04.2024
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Assisted guests with making food and beverage selections.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Resolved customer complaints in a polite manner according to company policy.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked on guests during meals to ensure satisfaction with each course.
- Took accurate food and drink orders, using a POS ordering software system.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Greeted customers, provided menus and answered questions about menu items.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Calculated charges, issued table checks, and collected payments from customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Education
Bachelor of Science - Biology
University of The Cumberlands
Williamsburg, KY01-2028
High School Diploma -
Anderson County High School
Clinton, TN05-2024
Skills
- Team collaboration
- Customer service
- Effective communication
- Problem solving
- Calm demeanor
- Time management
- Hospitality and accommodation
- Policy and procedure adherence
Affiliations
- Women's Wrestling Team
- Speech and Debate Team
Accomplishments
- Was an opener and closer at a previous jobs
Certification
- QPR suicide prevention certified
Timeline
Sales Associate
Lowes Home Improvment
06.2024 - 08.2025
Restaurant Waiter
Gondolier
08.2023 - 04.2024
Bachelor of Science - Biology
University of The Cumberlands
High School Diploma -
Anderson County High School
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