Brianna Mikkelson
Lawrenceburg,TN
Summary
Driven and dependable hospitality professional with a strong work ethic, leadership mindset, and a genuine passion for delivering exceptional guest experiences. With years of experience in the service industry, I have developed excellent communication and interpersonal skills, enabling me to work effectively with both customers and team members. I take pride in creating a welcoming environment and believe that a positive attitude and a genuine smile go a long way in building lasting relationships.
In addition to my hospitality experience, I coach and mentor young athletes through LCSA, teaching teamwork, dedication, and positivity—qualities that reflect my approach to management and professional development. I am eager to continue growing in the hospitality and management field, contributing to a team that values excellence, collaboration, and continuous improvement.
Overview
7
7
years of professional experience
Work History
Receptionist
Probation Services of Tennessee
03.2025 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records using case management software to support probation processes.
- Coordinated communication between clients and staff, enhancing workflow efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Server
Striker’s Steakhouse
08.2024 - Current
- Delivered exceptional customer service, enhancing dining experiences and promoting repeat business.
- Coordinated with kitchen staff to ensure timely food preparation and presentation quality.
- Resolved customer complaints promptly, maintaining positive relationships and fostering a welcoming atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Temp-Perm.
Plasman
02.2024 - 08.2024
- Manufacturing/Assembly
Production
Bend Soap Company
06.2023 - 01.2024
- Producing Organic Goat Milk Soap Products
- Lead Production
Temp
Modine Manufacturing
01.2023 - 05.2023
- Manufacturing/Assembly Line
- Third Shift
Distributor
Downhome Nutrition
08.2021 - 03.2023
- Open/Closing Shifts
- Inventory/Stock Order
- Independently Operated
- Mixologist
Server/Bartender
Hinie's BBQ
10.2022 - 03.2023
- ABC Certified (exp. 2028)
- Very Well Trained in Service & Hospitality
- People Person
- Serve
Manager
Mcdonald's
08.2018 - 09.2022
- Inventory/Stock Order
- Bank Deposit Approved
- Open/Closing Manager
- Serve Safe
- Food
Education
High School Diploma - undefined
Lawrence County High School
Lawrenceburg, TN05.2021
Skills
- People
- Multi-tasking
- Respect
- Advertising/Sales
- Public Speaking
- Communication
- Hands-On Learner
- Time management
- Data entry
- File management
- Schedule management
- Multi-line telephone operation
LANGUAGES
English
Affiliations
TSSAA Regional State Referee
Timeline
Receptionist
Probation Services of Tennessee
03.2025 - Current
Server
Striker’s Steakhouse
08.2024 - Current
Temp-Perm.
Plasman
02.2024 - 08.2024
Production
Bend Soap Company
06.2023 - 01.2024
Temp
Modine Manufacturing
01.2023 - 05.2023
Server/Bartender
Hinie's BBQ
10.2022 - 03.2023
Distributor
Downhome Nutrition
08.2021 - 03.2023
Manager
Mcdonald's
08.2018 - 09.2022
High School Diploma - undefined
Lawrence County High School