Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Brianna Milhouse

Clayton,United States

Summary

Strong communicator with ability to foster positive relationships with patients, healthcare professionals, handling customer inquiries, addressing complaints and providing solutions to ensure customer satisfaction. Diligent worker proficient in data analysis, health education program implementation, and community health needs assessment in addition to skill sets in managing medical office operations. Possess thorough understanding of healthcare regulations and medical terminologies. Strong communication skills, ability to manage multiple tasks at once, and resolve conflicts effectively.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Contact Representative Specialist

Social Security Administration
Raleigh, United States
09.2021 - 05.2022
  • Required to answer a wide variety of questions from the public by interviewing the individual, investigating the situation and resolving the problem and Social Security field offices and have direct contact with the public
  • Provided quality customer service in a fast-paced, high call volume environment and responsible for processing new and replacement Social Security cards and numbers, administering benefits paperwork, and managing the program's finances and trust fund
  • Conducted interviews to determine the nature of the call; Identified persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively; Provided information on SSA's policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution.
  • Explained technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs
  • Determined eligibility for programs administered by SSA; Using automation tools to access and update information
  • Safeguarded personally identifiable information (PII) from loss, theft, or improper disclosure, including inadvertent disclosure.
  • Identified the need for social services and makes appropriate referrals to private, nonprofit, or government organizations supplying such services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Medical Administrative Assistant

UNC Physician Network
Raleigh, United States
12.2019 - 11.2020
  • Required hands on program management that required review, problem solving skills with timely resolutions, knowledge of public policies to provide medical intelligence to respected parties and team members, identify trends and identify public health issues in order to maintain the health of the community and reduce the spread of disease
  • Developed operating policies, strategies and procedures for the Health Center; conduct meetings with subordinates to ensure compliance with established practices; implement new policies and keep employees abreast of current changes and standards
  • Oversaw and collaborated with SMEs for potential process improvement and implementation
  • Completed 120 hours of hands-on healthcare administration experience with UNC Healthcare
  • Provided consultation for personal hygiene, occupational hazards, hazard communication to detect trends and documented as required
  • Provided leadership and worked as member in multi-disciplinary teams to promote a healthy context or social environment through educational briefings to combat rising illness in healthcare
  • Oversaw the preparation of educational tools and pamphlets on health concerns patients FAQs, tips and preventative safety measures
  • Reviewed and proofread reports, documents, and patient records to ensure accuracy and completion
  • Routed invoices, and agreements as necessary for signatures and completion
  • Monitored effectiveness of program through tracking systems, enforcement, and weekly meetings
  • Regularly organized and updated files both hard and electronic copies
  • Dictated multiple reports and correspondence from dictation and handwritten notes to medical notes
  • Sorted and filed all completed workday evaluations with corresponding and files emailed to appropriate overseeing managers
  • Created and maintained spreadsheets and office metrics with advanced excel functions
  • Received and screened high volume of both internal and external communication to include mail and email
  • Maneuvered as key liaison on multidisciplinary team to promote a healthy context and social environment
  • Maintained confidentiality of classified information of patient and employees PHI
  • Scheduled and rescheduled 982 patients and clients for necessary appointments and meetings
  • Created PowerPoints used for educational uses, office updates, and business development
  • Routed invoices, and agreements as necessary for signatures and completion
  • Managed day-to-day appointment for 19 respected officials and oversaw daily operations
  • Maintained monthly calendars for conference room reservations
  • Assisted in development of new office procedural guidelines for 25 staff members, improving efficiencies by 32%
  • Managed receptionist area to include greeting patients and customers, directing patients to appropriate personnel and responding to telephone and in person request for information
  • Maintained confidentiality of classified information of clients and patients
  • Ensured all internal processes were followed while remaining HIPAA compliant
  • Worked and provided leadership as member in multi-disciplinary teams to promote a healthy context or social environment through educational briefings
  • Gathered, and analyzed data to produce rosters and reports for Primary Care Management Teams, Unit personnel and both medical and line leadership
  • Oversaw the preparation of educational tools on health concerns patients FAQs, tips and preventative safety measures
  • Provided administrative oversight to daily tasks of Community Health Programs
  • Strictly adheres and demands strict adherence to the company’s policies
  • Responsible for improving customer retention through programs and exemplary service provided to the customer
  • Supervisor: Markita Clark-Evans (2528830969)
  • Okay to contact this supervisor: Yes

Public Health Specialist

United States Air Force
Tinker Air Force Base, United States
04.2015 - 09.2019
  • Oversaw and organized the communicable disease prevention and control programs
  • Controlled disease transmission through patient interviews, epidemiological investigations, patient education and community outreach programs
  • Reviewed 20 work related PowerPoints used for work specific training and education for supervisors and employees’ exposures and offer safety recommendations, ensure employee safety
  • Advised professionals on control measures
  • Updated and completed associated records and forms
  • Investigated disease outbreaks
  • Collected and compiles epidemiological data
  • Identified, evaluated, and reported trends
  • Oversaw and conducted food safety and defense programs
  • Inspected sanitary condition of containers and vehicles
  • Ensures food origin and distribution are from approved sources
  • Inspects foods for wholesomeness and contract compliance
  • Made recommendations for disposition of deteriorated or distressed foods
  • Assessed risks associated with production, transportation, storage, preparation and serving of food
  • Recommends measures to prevent contamination (unintentional as well as intentional), deterioration and completes Food Vulnerability Assessments
  • Inspected operational rations
  • Collected and ships food for laboratory analysis
  • Investigated customer complaints and food recalls
  • Evaluates and completes inspection records
  • Educated and certified 48 food handler supervisors on proper food handling, disease outbreak prevention through contamination/handling protecting $249M assets annually
  • Conducted and oversaw 82 food recalls safeguarding base wide personnel and protecting a minimum $290M assets for base commissary
  • Planned and conducted medical entomology program
  • Evaluated vector-borne disease risk
  • Conducted disease and pest/vector surveillance
  • Monitored compliance and effectiveness of vector and pest management control measures
  • Recommended prevention and control measures
  • Provided education and training on prevention and control of vector-borne diseases
  • Planned and conducted sanitation programs
  • Conducted sanitary evaluations of food, public facilities, and military and civilian contract aircraft
  • Determined compliance with sanitary standards, documented and reported discrepancies
  • Provided food handler, disease outbreak, and community health education and training
  • Planned, organized, and conducted public health contingency response programs
  • Oversaw Occupational Health Programs
  • Ensured personnel receive appropriate pre-employment, periodic and termination occupational examinations and filed in both physical and electronic record accordingly
  • Conducted occupational audiometric evaluations
  • Provided consultation to supervisors and workers in personal hygiene, occupational hazards, hazard communications and personal protective equipment
  • Monitored results of occupational health examinations to detect adverse trends
  • Investigated occupational illnesses and assists with completion of fitness and risk evaluations
  • Advised healthcare providers on workplace hazards
  • Managed and provided quality control of occupational health examinations
  • Conducted shop visits and record inspections at the discretion of the Occupational Environmental Health Working Group
  • Provided administrative oversight to the ASIMS program
  • Gathered data, produced records and provided updated reports for Primary Care Management Teams, Unit personnel and both medical and line leadership regarding Individual Medical Readiness (IMR) requirements
  • Worked with higher officials to review and conduct exercises plans in place to ensure mission compliance resulting in 100% compliance in annual evaluations for 3 consecutive years
  • Gathered, and analyzed data to produce rosters and reports for Primary Care Management Teams, Unit personnel and both medical and line leadership
  • Oversaw the preparation of educational tools on health concerns patients FAQs, tips and preventative safety measures
  • Planned and conducted deployment medicine programs
  • Oversaw medical clearance documentation for deploying personnel
  • Provides deploying personnel with medical intelligence briefs (verbal and hardcopy) to include the threat of vector borne disease and prevention; use of personal protective equipment in addition to oversees medical reintegration by ensuring all re-deployers complete required post-deployment medical requirements
  • Planned, organized, and conducted public health medical readiness programs
  • Prepared and conducted medical intelligence preventive medicine briefings
  • Conducted programs to reduce health risk from communicable diseases, food, improper field hygiene and sanitation, and environmental exposures
  • Assisted healthcare provider teams with interpretation and application of medical standards along with patient records to determine medical qualifications for occupational duty, worldwide duty, mobility status, flying status, and special duty
  • Provides administrative management of duty limiting condition
  • Updated 3217 medical records to reflect patient mission ready status
  • Conducted Preventative Health Assessment program
  • Managed Preventative Health Assessment program to include processing, tracking, documenting, updating, notification, and quality control
  • Coordinates with the Medical Facility to review in-processing medical records for Individual Medical Readiness deficiencies and potentially disqualifying information
  • Made patient referrals based on Preventative Health Assessment business rules and clinical guidance from patient care teams
  • Ordered necessary ancillary studies as directed by Individual Medical Readiness regulations, Air Force Instructions, and Preventative Health Assessment business rules
  • Conducted height, weight, blood pressure, and distant vision screening assessment measurements and tracked in patient records
  • Scheduled and rescheduled 1426 patients and clients for necessary appointments and meetings
  • Scheduled and rescheduled patients for necessary health assessments, screened health questionnaires, identified abnormal labs and frequency of injuries and other health concerns for 743 patients
  • Manages and performs public health activities and programs
  • Included are food safety and defense inspection; sanitation; medical entomology programs; vector borne, communicable, and occupational disease prevention and control; public health medical readiness activities; and promoting and providing health education and training
  • Applies medical standards for initial and continued qualification of all Air Force members
  • Provides administrative oversight to the Preventive Health Assessment and Individual Medical Readiness (PIMR) Program and the related Occupational Health Physical Examinations Program (including audiograms)
  • Provides medical intelligence through preventive medicine briefings and pre- and post-deployment surveillance activities and assists with medical record processing for all deploying personnel
  • Planned, organized, and conducted public health medical readiness programs
  • Prepared and conducted medical intelligence preventive medicine briefings
  • Conducted programs to reduce health risk from communicable diseases, food, improper field hygiene and sanitation, and environmental exposures
  • Conducted food safety and defense programs
  • Inspects sanitary condition of containers and vehicles
  • Ensured food origin and distribution are from approved sources
  • Inspects foods for wholesomeness and contract compliance
  • Made recommendations for disposition of deteriorated or distressed foods
  • Assessed risks associated with production, transportation, storage, preparation and serving of food
  • Inspected operational rations
  • Collected and ships food for laboratory analysis
  • Investigates customer complaints and food recalls
  • Evaluates and completes inspection records
  • Planned and conducted sanitation programs
  • Conducted sanitary evaluations of food, public facilities, and military and civilian contract aircraft
  • Determined compliance with sanitary standards and reports discrepancies
  • Provided food handler, disease outbreak, and community health education and training
  • Organized and assisted in communicable disease prevention and control programs
  • Controlled disease transmission through patient interviews, epidemiological investigations, patient education and community outreach programs
  • Advises professionals on control measures
  • Updated and completed associated records and forms and filed them accordingly
  • Investigated disease outbreaks
  • Collected and compiled epidemiological data
  • Identified, evaluated and reported trends
  • Provided administrative oversight to the ASIMS program
  • Gathered data, produced rosters and reports for Primary Care Management Teams, Unit personnel and both medical and line leadership
  • Provided immunizations policy input to the Population Health Function
  • Oversaw the Occupational Health Program
  • Ensured personnel receive appropriate pre-employment, periodic and termination occupational examinations
  • Conducts occupational audiometric evaluations
  • Provided consultation to supervisors and workers in personal hygiene, occupational hazards, hazard communications and personal protective equipment
  • Monitored results of occupational health examinations to detect adverse trends
  • Investigates occupational illnesses
  • Advised healthcare providers on workplace hazards
  • Manages and provides quality control of occupational health examinations
  • Provided consultation for personal hygiene, occupational hazards, hazard communication to detect trends
  • Reviewed and approved 19 Hazard Communication plans for industrial hazardous shop ensuring the safety of 672 personnel
  • Reviewed case files at Occupational Health Working Group to recommend engineering and administrative controls for industrial shops to ensure OSHA compliance
  • Provided 36 supervisor training/briefings for 569 new supervisors-safeguarded 26,000 employees
  • Boosted Occupational Health Program by training 989 new hires and 390 current employees, reducing illness rate by 30% and saved Air Force an annual $350,000
  • Oversaw completion of 194 industrial/administrative shops as workplace evaluator educating 467 supervisors and verified 100% current exams/training records
  • Performed quality assurance when reviewing documented inspections and email correspondence of record with facility managers
  • Ensured OSHA compliance; reported and tracked 47 significant illness/injuries with 0 discrepancies and 100% suspense met
  • Prepared 20 work related PowerPoints used for work specific training for supervisors and employees’ exposures and offer safety recommendations, ensure employee safety
  • Reviewed 26 Hazard Communication Plans for Industrial Shops and ensured timely completion
  • Ensured OSHA compliance; reported and tracked 47 significant illness or injuries with 0 discrepancies
  • Consulted with Risk Management team to report work related injuries and safety data analysis
  • Navigated Wing Occupational Health Individual Medical Readiness to record high 99.8% maximized combat readiness of 13,200 active-duty member for AF largest number 1 Air Force Material Command for three consecutive years
  • Reviewed and routed 211 industrial case file records reviewed and ensured 100% accuracy and mission ready status
  • Oversaw the education and demonstration of hearing protection for 998 new hires assigned to industrial facilities
  • Briefed 80 supervisors at Supervisory Safety Training, safeguarding 9K employees from hazards
  • Supervisor: SSgt Nham (unknown)
  • Okay to contact this supervisor: No

Education

Master’s Degree - Healthcare Administration

American Military University
Charleston, West Virginia
10-2020

Bachelor’s Degree - Public Health

American Military University
Charleston, West Virginia
05.2019

Skills

  • Data entry proficiency
  • Health Promotion
  • Infectious disease control
  • Health Education
  • Program Support
  • Health communication and outreach
  • Referral Coordination
  • Data Collection
  • Goal-Oriented
  • Social Perceptiveness
  • Strong interpersonal skills
  • Customer Service
  • Medical Records Management
  • Problem-solving capabilities
  • Training experience
  • Problem-solving skills
  • Critical thinking abilities
  • Patient Scheduling
  • Electronic Recordkeeping

Languages

Sign Language, Intermediate, Intermediate, Intermediate

Certification

  • Certified Nursing Assistant

References

References available upon request.

Timeline

Contact Representative Specialist

Social Security Administration
09.2021 - 05.2022

Medical Administrative Assistant

UNC Physician Network
12.2019 - 11.2020

Public Health Specialist

United States Air Force
04.2015 - 09.2019

Master’s Degree - Healthcare Administration

American Military University

Bachelor’s Degree - Public Health

American Military University

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Brianna Milhouse