Brianna Milliner
Summary
Dependable and courteous Front Desk Representative with 3+ years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Rivers Bend Eyecare
02.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
MEDICAL Receptionist
Grove Eye Care
02.2022 - 10.2022
- Greeted patients, Checked in/out patients, Took patient co-pays, Answered phones and transferred calls accordingly, Managed referrals, Entered/updated demographics, Verified insurance, Ordered contacts, Made sure all tasks are completed daily, Communicated with the doctors to make sure everything was running smoothly
FRONT DESK Receptionist
Homewood suites
07.2018 - 02.2022
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Responded to inquiries and room requests made online, by phone or email
- Signed for packages, recorded deliveries and distributed to personnel
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Pointed out property details and guided guests to dining areas, pool, spa and fitness center
- Assisted with housekeeping when needed
- Managed customer complaints and rectified issues to complete satisfaction.
Education
Associate Degree in Nursing - Nursing
Brightpoint Community College
Chester. VA05.2025
Advanced Diploma -
Prince George High School
06.2018
Skills
- Customer service
- Fast-paced
- Listening skills
- Problem-solving
- Active listening
- Hard working
- Computer skills
- HIPAA
- Medical Office experience
Timeline
Front Desk Receptionist
Rivers Bend Eyecare
02.2023 - 08.2023
MEDICAL Receptionist
Grove Eye Care
02.2022 - 10.2022
FRONT DESK Receptionist
Homewood suites
07.2018 - 02.2022
Associate Degree in Nursing - Nursing
Brightpoint Community College
Advanced Diploma -
Prince George High School
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