Brianna Minnehan
Flatwoods,KY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Makery Store Manager
Buff City Soap
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
POC/Registration
Ashland Center For Women's Health
05.2023 - 01.2024
- Answer phones, attend to patient's needs and concerns with scheduling, cancelling or rescheduling appointments including ultrasounds, glucose tests, and regular follow up appointments
- Assist the providers in scanning in Surgical consent paperwork in, and organize all including but not limited to C-Section consents, Hysterectomy, Tubal Ligation and more
- Managed time efficiently in order to complete all tasks within deadlines.
- I answer emails on a daily basis, with replies and forwards each day and helping the office manager with
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Makery Manager
Buff City Soap
09.2022 - 05.2023
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations for our soaps, bombs, laundry etc.
- Arranged bakery displays to showcase our handmade products to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the yearly budget on packaging and raw ingredients.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Conducted employee training sessions on proper production techniques, equipment usage, sanitation practices, and safety protocols while working with equipment for production.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Trained new staff employees on company policies and POS system use to maximize job satisfaction, expertise, and team performance while driving sales.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the financial department.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
- Established performance goals and empowered employees to exceed targets.
- Trained newly hired sales team in upselling techniques.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
Assistant Retail Makery Manager
Buff City Soap
03.2021 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
Retail Sales Consultant
AT&T
02.2013 - 11.2018
- At AT&T I helped customers with their technology needs by listening to their needs and wants, and helping them with plans, iPad's, data plans while ensuring their monthly budget is being kept where they can afford it
- I had many regular customers that would always come back to me because I took so much pride in my work, that I had people who wouldn't buy off any one else from the store
- In the time I didn't have a customer, I did inventory counts with management once a month, and did daily deposits to the bank as well as ensuring the drawers are counted down correctly each night, and storing the banking deposits in the safe
- I did a few different training's every other quarter, on nightly safety protocol, and customer assistance with their technology needs
- At AT&T I had a monthly goal and was constantly in the top three employees at the store for exceeding my sales goal for the month.
- Handled cash transactions accurately while adhering to established security procedures.
- Increased sales and customer satisfaction through personalized servicing.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
- Helped customers complete purchases, locate items, and join reward programs.
Retail Sales Consultant
Sun Tan City
03.2015 - 04.2016
- During my time at Sun Tan City, I helped clients with their tanning needs and wants
- I would help clients understand the importance of protective wear for the tanning beds and spray booths, while making sure they signed all necessary documentation that was required of them to have monthly memberships with STC
- While helping all clients on a day to day basis, I was also taking care of the cleaning
- I would sanitize the beds, make sure all bathrooms were up to standards, cleaning the towels so each client had a clean and disinfected towel for the laying experience
- I would take care of replacing filters on the spray booths, while changing all of the spray tints, to ensure the best client experience possible
- I was in charge of making sure my cash drawer was counted in and counted down every evening, and my deposit was dropped into the safe every night at closing
- I was in charge of restocking the products that were sold each day, to make sure that we had enough for the clients for the following sale day
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
Associates in Criminal Justice -
Ashland Community Technical College
12.2023
Associates in Arts/Science -
Ashland Community Technical College
12.2021
Associates in Health Sciences -
Ashland Community Technical College
12.2020
Skills
- Management
- Sales Management
- Inventory Management
- Cash Management
- Product Management
- Time Management
- Workforce Management
- Manager Everyday Operations
- Financial Management
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store Opening and Closing
- Friendly and Positive
- Outstanding communication skills
- Store Merchandising
- Team leadership and coaching/training
Skills Experience
- Cash handling
- Nightly/morning deposit
- Customer service
- Answering phones/emails
- Meeting and exceeding sales goals for days/months
- Inventory
- Organizing
- Ordering Supplies/Maintenence
- Time Management
- Labor commitment
- Scheduling
- Safety training/protocol
- Finances/Billing/Fraud Department
- Cleaning/Disinfecting/Organizing/Sweeping/Mopping
- Register/checking out products and items
- Positive outgoing person, while being calm and empathetic to the clients/customers while being adaptable.
- Organization/Multitasking
- Major attention to detail
- HIPPA/Patient Confidentiality
- Scanning/Screening
References
- Haley Lemaster - District Manager of Buff City Soap - 606.585.6858
- Lindsay Nagle - Business Owner -606.371.0865
- Sam Conley - Former Coworker - 606.922.4214
- Benjy Jenkins - Former Coworker, 606.923.7465
- Kristy Holman - Former Office Manager - 606.316.2008
Timeline
Makery Store Manager
Buff City Soap
01.2024 - Current
POC/Registration
Ashland Center For Women's Health
05.2023 - 01.2024
Makery Manager
Buff City Soap
09.2022 - 05.2023
Assistant Retail Makery Manager
Buff City Soap
03.2021 - 08.2022
Retail Sales Consultant
Sun Tan City
03.2015 - 04.2016
Retail Sales Consultant
AT&T
02.2013 - 11.2018
Associates in Criminal Justice -
Ashland Community Technical College
Associates in Arts/Science -
Ashland Community Technical College
Associates in Health Sciences -
Ashland Community Technical College
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