Brianna Mitchell
Milwaukee,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Processor
BMO Harris Bank
12.2023 - Current
- Developed comprehensive training materials to onboard new processors quickly and efficiently.
- Collaborated with underwriters and loan officers to ensure smooth transactions, resulting in reduced closing times.
- Managed high-volume workloads for timely and accurate completion of loan applications.
- Mentored junior processors, fostering a supportive team environment that encouraged professional growth.
- Oversaw a team of processors, distributing workload efficiently while ensuring accuracy throughout all stages of the mortgage application process.
- Streamlined processing procedures by implementing new software tools, increasing overall team efficiency.
- Developed strategies to streamline workflows and reduce redundancies within the processing department, leading to increased productivity levels.
- Maintained strict compliance with regulatory guidelines, preventing potential penalties or delays in processing.
- Negotiated favorable terms with vendors, reducing business costs while maintaining service quality.
Cashier (part-time)
Aldi Foods
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Underwriter
BMO Harris Bank
06.2020 - 12.2023
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
- Increased customer satisfaction through timely communication and efficient handling of loan applications.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
Call Center Personal Banker
BMO Harris Bank
03.2013 - 03.2015
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Managed high call volume efficiently while maintaining a focus on delivering an outstanding customer experience every time.
- Maintained accurate records of all customer interactions through diligent documentation within CRM systems.
- Fostered strong relationships with clients by attentively listening to their concerns, demonstrating empathy, and offering appropriate solutions or escalations when required.
- Boosted sales of bank products and services by providing personalized recommendations to customers.
- Participated in ongoing training sessions to stay current on industry trends, regulatory changes, and new product offerings.
- Enhanced customer satisfaction by effectively addressing and resolving banking inquiries.
- Achieved personal sales goals while contributing to the overall success of the call center team.
- Assisted customers in navigating online banking platforms, ensuring a seamless and user-friendly experience.
- Provided exceptional service by promptly answering inbound calls and maintaining professional communication throughout interactions.
- Safeguarded sensitive customer information through adherence to strict confidentiality protocols and data security measures.
- Collaborated with team members to identify process improvements, increasing overall operational efficiency.
Education
Bachelor of Science - Business Administration And Management
Cardinal Stritch University
Milwaukee, WI06.2019
Skills
- Advanced Data Analysis
- Workflow Management
- Expert Communication
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Critical Thinking
- Sorting and Packaging
- Heavy Lifting
- Multitasking and Organizing
- Microsoft Excel
- Data Entry
- Paperwork management
- Data entry experience
- Credit History Review
- Employee Training
- Product Inspection
- Document Review
- Quality Control
- Continuous Improvement
- Inventory Monitoring
- OSHA Compliance
- Document Management
- Process auditing
- Recordkeeping proficiency
Certification
- SHRM - Society for Human Resource Management certification
Timeline
Senior Processor
BMO Harris Bank
12.2023 - Current
Cashier (part-time)
Aldi Foods
12.2023 - Current
Underwriter
BMO Harris Bank
06.2020 - 12.2023
Call Center Personal Banker
BMO Harris Bank
03.2013 - 03.2015
Bachelor of Science - Business Administration And Management
Cardinal Stritch University
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