Brianna Mitchell
Summary
Exceptional and stand-out worker with great experience in customer service. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Assistant Manager/Sales Associate
The UPS Store
12.2022 - 10.2024
- Ensure customer satisfaction by efficiently addressing and resolving service-related issues.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Worked effectively in fast-paced environments.
- Completed weekly employee work schedules
- Maintained payroll information by calculating, collecting, and entering data.
- Skilled at working independently and collaboratively in a team environment.
- Ability to use quick critical-thinking to solve problems to meet customer needs
- Expedited document processing through the proficient use of various computer applications such as Microsoft Office Suite and Adobe Acrobat.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Handled high-volume calls while maintaining a professional demeanor and remaining focused on customer needs.
- Consistently met deadlines through efficient task prioritization and effective time management strategies.
- Enhanced customer satisfaction by efficiently managing POS transactions and addressing concerns promptly.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Ensured compliance with regulatory requirements related to labeling, shipping, and storage of packaged goods.
- Optimized physical stamina required for heavy lifting tasks, consistently handling loads of up to 50 pounds daily
Graphic Designer
The UPS Store
06.2022 - 02.2023
- Created digital image files for use in digital and traditional printing methods.
- Developed creative design for print materials, brochures, banners, and signs.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Excellent communication skills, both verbal and written.
- Enhanced typing accuracy by proofreading and editing documents thoroughly before submission.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Print Advisor
Office Depot
07.2021 - 06.2022
- Collaborated with graphic designers to ensure accurate reproduction of artwork in printed materials.
- Performed clerical duties by typing, filing, downloading (converting files to PDFs), copying, faxing and completing and submitting forms.
- Developed creative design for print materials, brochures, banners, posters, business cards, book bindings, yard signs, custom stamps, laminations and signs.
- Created digital image files for use in digital and traditional printing methods.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Demonstrated operational knowledge of Microsoft Office programs, with emphasis on Publisher and Word functions.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Improved time management skills through prioritizing workload and meeting project deadlines consistently.
- Demonstrated time management skills by successfully juggling multiple priorities simultaneously.
Bartender
Juicy's Lounge
08.2019 - 02.2022
- Utilized excellent multitasking abilities to juggle multiple drink orders, ensuring timely completion and satisfied customers.
- Served high customer volumes during special events, nights, and weekends.
- Excellent communication skills, both verbal and written.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Worked effectively in fast-paced environments.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Skilled at working independently and collaboratively in a team environment.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a sanitized and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Operated cash registers accurately, managing transactions and maintaining proper cash handling procedures.
Server
Golden Nugget Hotels & Casinos
06.2018 - 11.2020
- Served food and beverages promptly with focused attention to guest needs.
- Provided attentive service during constant high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver guest meals in timely manner.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Inspected dishes and utensils for cleanliness.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Secretary Assistant
McNeese State University
08.2015 - 05.2019
- Managed daily office tasks such as assisting walk-ins, answering phones, taking messages, greeting clients, and handling mail deliveries for a professional environment.
- Displayed functional familiarity with Microsoft Office functions such as Power Point and Word.
- Supported operations with filing, copying and faxing.
- Increased typing accuracy by implementing proofreading and editing techniques.
Sales Associate
Golden Nugget Hotels & Casinos
05.2017 - 06.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Ensured meeting daily upselling goals
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, high-end accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Utilized persuasive sales techniques to convert leads into sales.
- Achieved top sales performance within the team by consistently meeting or exceeding sales targets.
Sales Associate
Old Navy
03.2017 - 06.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Developed and executed strategic plans for better resource allocation and increased productivity.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Executed store recovery procedures during peak hours to maintain an organized shopping environment for customers at all times.
- Prepared merchandise for sales floor by pricing or tagging.
Direct Care Assistant
Robinswood School
06.2016 - 08.2016
- Ensure health and safety of all residents at all times
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Execute self-defense restraints to ensure the safety within facilitys
- Deliver compassionate care to all residents
- Promoted mental health through engaging conversations, activities, and social interactions tailored to individual needs.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and toileting to maintain cleanliness and dignity.
- Completed regular check-ins and progress report for each client.
Cashier
Dollar Zone
08.2013 - 05.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Enhanced store organization by efficiently unloading and stocking merchandise during early morning shifts.
- Ensured store cleanliness by sweeping, mopping, dusting, sanitizing, and etc.
Education
College in Criminal Justice -
McNeese State University
Lake Charles, LAHigh school diploma or GED -
New Iberia Senior High School
New Iberia, LA05.2014
Skills
- Serving Experience
- POS literacy
- Bartending
- Cash Handling
- Upselling
- Microsoft Office
- Time Management
- Sales
- Typing
- Scheduling
- Problem-solving abilities
- Reliability
- Adaptability
- Communication Skills
- Payroll management
- Guest services
- Office Management
- Multitasking Abilities
- Customer Relations
- Team motivation
- Product and service knowledge
- Flexible and Adaptable
- Critical Thinking
Personal Information
Authorized To Work: US
Timeline
Assistant Manager/Sales Associate
The UPS Store
12.2022 - 10.2024
Graphic Designer
The UPS Store
06.2022 - 02.2023
Print Advisor
Office Depot
07.2021 - 06.2022
Bartender
Juicy's Lounge
08.2019 - 02.2022
Server
Golden Nugget Hotels & Casinos
06.2018 - 11.2020
Sales Associate
Golden Nugget Hotels & Casinos
05.2017 - 06.2018
Sales Associate
Old Navy
03.2017 - 06.2017
Direct Care Assistant
Robinswood School
06.2016 - 08.2016
Secretary Assistant
McNeese State University
08.2015 - 05.2019
Cashier
Dollar Zone
08.2013 - 05.2014
College in Criminal Justice -
McNeese State University
High school diploma or GED -
New Iberia Senior High School
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