Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brianna Mitchell

Summary

Skilled Manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.

Hardworking and motivated management professional with 3 years record of success in Encore and sidebar and solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Sidebaratl
01.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

Manager

Encore Hookah bar and bistro
08.2017 - 03.2022
  • As a manger i have had to do multiple jobs in one.
  • Make schedules, inventory, bartend, server , hookah, make reservations , answer phones.
  • I am well rounded with different systems , and handle large amounts of money.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Managed day-to-day operations, including supervision and assignment delegation for 20 plus member team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Trained 20 plus employees in inventory practices, POS systems and product knowledge, contributing to 100% increase in customer satisfaction ratings.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overage's.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.

Waitress and Bartender

Fridays Restaurant
04.2015 - 01.2018
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Served plated dinners, buffet style dinners and passed hors d'oeuvre's for parties of 4 to 40.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained accuracy while handling payments of up to $500, giving change and printing receipts with different system.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.

Education

High school -

Kennesaw Mountain High School
Kennesaw, GA
2012

Skills

  • Waitress, cashier , bartender (6 years)
  • Team Building
  • Payroll
  • Scheduling
  • Issue and conflict resolution
  • Staff training and development
  • Courteous demeanor
  • Dependable and reliable
  • Superior communication skills
  • Time management
  • Advanced mathematical aptitude
  • Effective team player
  • Inventory control procedures
  • Superior organization skills
  • Cheerful and energetic
  • Resolution-oriented
  • Excellent multi-tasker
  • Employee scheduling
  • POS system operations
  • Adaptive team player
  • Strong communication skills
  • Cash handling accuracy
  • Memory retention
  • Alcohol awareness
  • Bar operations management

Additional Information

  • Authorized to work in the US for any employer

Timeline

Assistant General Manager

Sidebaratl
01.2023 - Current

Manager

Encore Hookah bar and bistro
08.2017 - 03.2022

Waitress and Bartender

Fridays Restaurant
04.2015 - 01.2018

High school -

Kennesaw Mountain High School

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Brianna Mitchell