Brianna Mitchell
Summary
Skilled Manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
Hardworking and motivated management professional with 3 years record of success in Encore and sidebar and solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Sidebaratl
Atlanta, GA
01.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Manager
Encore Hookah bar and bistro
Atlanta, GA
08.2017 - 03.2022
- As a manger i have had to do multiple jobs in one.
- Make schedules, inventory, bartend, server , hookah, make reservations , answer phones.
- I am well rounded with different systems , and handle large amounts of money.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Managed day-to-day operations, including supervision and assignment delegation for 20 plus member team.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Greeted and assisted all customers daily in high-traffic retailer.
- Trained 20 plus employees in inventory practices, POS systems and product knowledge, contributing to 100% increase in customer satisfaction ratings.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Set and administered annual operating budget, consistently maintaining controls and preventing overage's.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Waitress and Bartender
Fridays Restaurant
Kennesaw, GA
04.2015 - 01.2018
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Served plated dinners, buffet style dinners and passed hors d'oeuvre's for parties of 4 to 40.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Maintained accuracy while handling payments of up to $500, giving change and printing receipts with different system.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Education
High school -
Kennesaw Mountain High School
Kennesaw, GA2012
Skills
- Waitress, cashier , bartender (6 years)
- Team Building
- Payroll
- Scheduling
- Issue and conflict resolution
- Staff training and development
- Courteous demeanor
- Dependable and reliable
- Superior communication skills
- Time management
- Advanced mathematical aptitude
- Effective team player
- Inventory control procedures
- Superior organization skills
- Cheerful and energetic
- Resolution-oriented
- Excellent multi-tasker
- Employee scheduling
- POS system operations
- Adaptive team player
- Strong communication skills
- Cash handling accuracy
- Memory retention
- Alcohol awareness
- Bar operations management
Additional Information
- Authorized to work in the US for any employer
Timeline
Assistant General Manager
Sidebaratl
01.2023 - Current
Manager
Encore Hookah bar and bistro
08.2017 - 03.2022
Waitress and Bartender
Fridays Restaurant
04.2015 - 01.2018
High school -
Kennesaw Mountain High School