Brianna Molina
El Paso
Summary
Dynamic and results-driven professional, excelling in customer service and employee training. Proven ability to enhance team performance through effective communication and critical thinking. Passionate about maintaining a clean environment, ensuring customer satisfaction, and fostering a collaborative atmosphere.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
Teapioca Lounge
El Paso
10.2024 - Current
- Monitored employee performance and provided feedback for improvement.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints promptly and professionally.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Boba Barista
Teapioca Lounge
El Paso
06.2024 - 10.2024
- Restocked supplies such as straws, cups, and napkins for the barista station.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Created complex, hand-crafted beverages based upon customer preferences.
- Collected payments and provided accurate change.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Kept up with current drink recipes and trends in the boba industry.
Education
Bachelor of Science - Neuroscience
The University of Texas At El Paso
El Paso, TX05-2024
Associate of Arts - Psychology
El Paso Community College
El Paso, TX12-2021
Skills
- Data analysis
- Critical thinking
- Customer service
- Team collaboration
- Employee training
- Effective communication
Certification
- Microsoft Office Specialist: Microsoft Access 2016 March 2019 - Present
- Microsoft Office Specialist: Microsoft Excel 2016 December 2018 - Present
- Microsoft Office Specialist: Microsoft Powerpoint 2016 October 2018 - Present
- Microsoft Office Specialist: Microsoft Word 2016 September 2018 – Present
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
January 2020 – March 2020
Daycare Assistant
Iglesia Cristiana Nuevo Pacto | El Paso, TX
· Supervised children and redirected inappropriate behavior.
· Planned or guided developmentally appropriate activities to build skills and encourage exploration.
· Ensured safety of all children by following daycare policies and procedures.
· Engaged children in age-appropriate learning activities.
...........................................................................................................................................................................
July 2024 – September 2024
Volunteer
University Medical Center El Paso | El Paso, TX
· Assisted nurse practitioner at the neurosurgeon clinic
· Met with patients alongside nurse practitioners
· Sorted files and responded to patient calls
Timeline
Shift Leader
Teapioca Lounge
10.2024 - Current
Boba Barista
Teapioca Lounge
06.2024 - 10.2024
Bachelor of Science - Neuroscience
The University of Texas At El Paso
Associate of Arts - Psychology
El Paso Community College
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