Brianna Monaco
Ridge,NY
Summary
Developed strong patient care skills in fast-paced healthcare environment, demonstrating excellent communication and teamwork abilities. Focused on delivering compassionate care and maintaining patient dignity. Looking to transition into new field, leveraging transferrable skills to contribute meaningfully to new team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
New York Cancer And Blood Specialists
08.2023 - Current
- Introduced CCM program to eligible patients via telephone
- Obtained verbal consent and provided appropriate documentation on the EMR system under direct supervision of the CCM nurse manager
- Reviewed, monitored and documented information related to the patients individualized care plan
- All activities in EMR/EHR system
- Advocated for patients and collaborated with other wellness services to provide patients with educational information
- Facilitated the transmission of information between provider and patient as well as access to services needed
Patients Communications Operator
New York Cancer And Blood Specialists
10.2021 - 08.2023
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Assisted in the development of new training materials, resulting in improved operator performance.
- Consistently met or exceeded performance benchmarks for call handling time while maintaining high levels of accuracy and professionalism.
Front Desk Medical Receptionist
Dr. Barry Rubin's Physical Medicine/Rehabilitation
03.2021 - 10.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Medical Case Worker
Maryhaven Center Of Hope
07.2019 - 03.2021
- Developed targeted outreach initiatives aimed at connecting underserved populations with accessible healthcare resources within the community.
- Promoted a supportive environment for patients facing challenging circumstances such as terminal illness or financial hardship.
- Maintained patient confidentiality in accordance with HIPAA regulations and ethical guidelines, protecting sensitive personal information at all times.
- Empowered patients to make informed decisions about their healthcare options by providing clear explanations of diagnoses, treatments, risks, and benefits.
- Reduced hospital readmissions by effectively managing high-risk cases and implementing preventive measures.
Direct Support Professional
Maryhaven Center Of Hope
11.2016 - 07.2019
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Education
Liberal Arts
SUNY Suffolk County Community College
Selden, NY09.2018
Licensed Practical Nursing Program
Eastern Suffolk BOCES
Brentwood, NY11.2016
High School Diploma -
Sachem East High School
Farmingville, NY06.2016
Certified Nursing Assistant
Eastern Suffolk BOCES
Oakdale, NY09.2015
Skills
- Patient care
- HIPAA compliance
- Electronic charting
- Medical terminology
- CPR certified
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook
- Responding to emergencies
- Complex Problem-solving
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
- AMAP certified
- SCIP certified
Timeline
Certified Nursing Assistant
New York Cancer And Blood Specialists
08.2023 - Current
Patients Communications Operator
New York Cancer And Blood Specialists
10.2021 - 08.2023
Front Desk Medical Receptionist
Dr. Barry Rubin's Physical Medicine/Rehabilitation
03.2021 - 10.2021
Medical Case Worker
Maryhaven Center Of Hope
07.2019 - 03.2021
Direct Support Professional
Maryhaven Center Of Hope
11.2016 - 07.2019
Liberal Arts
SUNY Suffolk County Community College
Licensed Practical Nursing Program
Eastern Suffolk BOCES
High School Diploma -
Sachem East High School
Certified Nursing Assistant
Eastern Suffolk BOCES
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