Brianna Monique Felder
Reynoldsburg
Summary
Customer service professional with 6 years of experience in team leadership and quality control, known for optimizing processes and enhancing customer engagement. Demonstrates strong skills in inventory management and conflict resolution, fostering a positive team culture and improving customer satisfaction. Committed to driving operational efficiency and developing innovative solutions for improved service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Advantage Early Learning Academy
06.2024 - 05.2025
- Nurturing child development through creative learning activities, fostering social skills, and maintaining a safe, engaging classroom environment for young learners.
- Implementing age-appropriate curriculum while providing individualized attention to each child, collaborating with parents to ensure consistent developmental progress.
- Documenting developmental milestones, preparing educational materials, and maintaining classroom organization while adhering to safety protocols and licensing standards.
- Working closely with teaching team to create stimulating learning experiences, participating in staff development, and contributing to program enhancement initiatives.
- Driving early childhood development through structured play-based learning, building foundational academic skills, and creating measurable progress in social-emotional growth.
- Foster child development through creative learning activities while providing individualized attention, creating a safe environment that promotes social skills and emotional growth.
Coffee Shop Manager
Chilly's
08.2022 - 05.2024
- Led daily operations at Chilly's coffee shop, mentoring staff while implementing quality control measures that enhanced customer satisfaction and repeat business.
- Streamlined inventory management at Chilly's, reducing waste by implementing just-in-time ordering system while maintaining product quality and consistency.
- Managed scheduling, training, and performance reviews for team of baristas, ensuring consistent product quality and service standards across all shifts.
- Fostered positive team culture at Chilly's through open communication, collaborative problem-solving, and recognition programs that improved staff retention.
- Introduced seasonal menu items and loyalty program at Chilly's that attracted new customers and increased average transaction value.
- Optimized daily operations while developing staff, creating a quality control system that directly improved customer retention and sales performance.
Starbucks Employee
Kroger
11.2019 - 12.2023
- Prepared specialty coffee beverages at Kroger's Starbucks kiosk, ensuring consistent quality while building rapport with regular customers and maintaining efficient service during peak hours.
- Operated espresso equipment with precision at Kroger's Starbucks counter, maintained inventory levels, and executed strict food safety protocols while handling diverse customer requests.
- Delivered exceptional customer service at Kroger's Starbucks location, reducing wait times during rush periods while maintaining product quality and upselling premium options.
- Collaborated with Kroger team members to create welcoming atmosphere at Starbucks counter, resolved customer concerns promptly, and trained new baristas on procedures.
- Suggested workflow improvements for Kroger's Starbucks station that streamlined drink preparation, contributed to seasonal promotion ideas, and enhanced customer experience.
- Optimized beverage preparation processes at Kroger's Starbucks kiosk, reducing average service time while maintaining product excellence and increasing customer satisfaction scores.
Education
Psychology
Dominican University of California
San Rafael05.2024
Highschool Diploma - undefined
Reynoldsburg Highschool Encore
Reynoldsburg, Ohio01.2022
Skills
- Team Leadership
- Quality Control
- Customer Engagement
- Inventory Management
- Conflict Resolution
- Process Optimization
Certification
CPR Certified
Timeline
Daycare Teacher
Advantage Early Learning Academy
06.2024 - 05.2025
Coffee Shop Manager
Chilly's
08.2022 - 05.2024
Starbucks Employee
Kroger
11.2019 - 12.2023
Highschool Diploma - undefined
Reynoldsburg Highschool Encore
Psychology
Dominican University of California
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