Briannna Monteiro
Orange Park,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Medical Aesthetician
Pura Vida Body & Mind Spa
04.2023 - Current
- Performed variety of medical treatments: SaltFacial, Diamondglow, VI Peels/VI Body Peels, ZO-3-Step peels, Dermaplaining, Carboxy Co2-Lift Mask, Aerolase Neo Elite Laser, SeruGlow MD Micro-Channeling.
- Brow Wax, Armpit Wax, Eyebrow Tinting
- Visia Skin Analysis
- Educated clients on proper skincare regimens and product recommendations to achieve desired outcomes at home.
- Customized skincare treatments based on individual needs and preferences.
- Increased customer loyalty through exceptional service, building strong relationships with clients to ensure repeat business.
Receptionist/Buisness Office Supervisor
Pura Vida Body & Mind Spa
03.2020 - Current
- Experience in Scheduling/Booking appointments on MDWARE
- Telephone/Front Desk Reception
- Scanning patients paperwork/documents and uploading to chart
- Invoicing Payments
- Excel Reports and Spreadsheets
- Key Holder: Open and Close Building
- Experience in making and depositing deposit slips
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Support other staff when needed
Customer Service Desk Associate/Cashier
Winn-Dixie
05.2018 - 12.2020
- Customer Service Experience
- Key holder for the money safe
- Handling Large amounts of money transactions
- Making of money straps to be dropped in safe
- Knowledgeable with Point of Salt (POS)system, Credit Card terminal, Money Order System, and Western Union
- Supervised/Manged other cashier associates
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care
- Investigated and resolved customer inquiries and complaints quickly
Education
Associate of Arts -
Saint John's River State College
Orange Park, FL12.2023
Facial Specialty - Cosmetology
Florida State College At Jacksonville
Jacksonville, FL04.2023
High School Diploma -
Orange Park High School
Orange Park, FL05.2019
Skills
- Courteous Customer Service
- Organization
- Strong Work Ethic
- Attention to Detail
- Administrative Support
- Scheduling
- Document Control
- Data Entry
- Brief Medical Terminology
- Documentation and Reporting
Timeline
Medical Aesthetician
Pura Vida Body & Mind Spa
04.2023 - Current
Receptionist/Buisness Office Supervisor
Pura Vida Body & Mind Spa
03.2020 - Current
Customer Service Desk Associate/Cashier
Winn-Dixie
05.2018 - 12.2020
Associate of Arts -
Saint John's River State College
Facial Specialty - Cosmetology
Florida State College At Jacksonville
High School Diploma -
Orange Park High School
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