Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EMR, AWS & SALESFORCE.
Hi, I’m
Brianna Moore
Clarksville,TN
Summary
Overview
5
years of professional experience
Work History
United Urology
Patient Service Representative
05.2020 - Current
Job overview
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed over 1000+ patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Used EMR/PM to schedule appointments.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
JCPenney
Seasonal Worker
10.2019 - 05.2020
Job overview
- Wrapped pallets in shrink wrap prior to loading.
- Prepared over 500 orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with team members to achieve daily pick and pack goals.
- Used scanners to quickly locate and track items in warehouse.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Stored materials and supplies for accessibility and easy retrieval.
Outback Steakhouse
Hostess
02.2019 - 10.2019
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
KFC
Cashier
04.2018 - 08.2018
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
Education
Nashville State Community CollegeNashville, TN
Associate of Applied Science from Information Technology
08.2024
University Overview
- TN Reconnect Scholarship Recipient
- Relevant Coursework: BUSN, CITC (Comm. & IT Commission) & AP Statistics
- ITSMF Member
- Resuming my education with 27 credits to start
Northwest Rankin High SchoolFlowood, MS
High School Diploma
05.2020
University Overview
- Honor Roll - 12th Grade
- Completed AP course in Computer Science
- 3.2 GPA
- P.A.W.S - animal shelter volunteer member
Hinds Community CollegeRaymond, MS
No Degree from Hospitality Administration And Management
University Overview
- Relevant Coursework: BUSN & Hospitality
- Earned 27 Credits
Skills
- Office Administration
- Patient Engagement
- Customer Service
- Business Management Principles
- Prepare Reports
- Comfort with Technology and Databases
- Benefits Explanations
- HIPAA Compliance
- Satisfaction Assessment and Tracking
- Spreadsheet Tracking
- Microsoft Office
- Data Collection
Languages
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
Patient Service Representative
United Urology
05.2020 - Current
Seasonal Worker
JCPenney
10.2019 - 05.2020
Hostess
Outback Steakhouse
02.2019 - 10.2019
Cashier
KFC
04.2018 - 08.2018
Nashville State Community College
Associate of Applied Science from Information Technology
Northwest Rankin High School
High School Diploma
Hinds Community College
No Degree from Hospitality Administration And Management
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