Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Server
Waffle House
Columbus, OH
11.2013 - Current
Greeted customers, answered questions and recommended specials to increase profits.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Responded efficiently to guest inquiries and complaints in a professional manner.
Trained new employees to perform duties.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Assistant Store Manager
Waffle House
Columbus, Ohio
02.2018 - 05.2020
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Prepared staff work schedules and assigned team members to specific duties.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Delegated work to staff, setting priorities and goals.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Caregiver
Brookdale Pinnacle
Grove City, OH
06.2015 - 10.2017
Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
Assisted clients with maintaining good personal hygiene.
Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Improved patient outlook and daily living through compassionate care.
Respected the rights of each individual client while maintaining confidentiality of all personal information.
Followed safe lifting and transferring techniques to transport residents.
Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Built strong and trusting rapport with clients and loved ones.