Excel
Brianna Moore
Salisbury,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position in healthcare. Ready to help team achieve company goals.
Dynamic individual with hands-on experience in Sales and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
GoHealth
08.2020 - 03.2025
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Cosmetologist/Hair Stylist
Great Clips Hair Salon
01.2019 - 01.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Customer Service Representative
Wendy's
03.2016 - 01.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Financial Services Representative
Prima Donna Beauty and Makeup
05.2015 - 03.2016
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
Certification - Healthcare Marketing/Admissions
Walk The Talk Consulting Services
Salisbury, NC12-2024
Bachelor of Science - Business Administration/Marketing
Rowan Cabarrus Community College
Salisbury, NC01-2021
Bachelor of Science - Nursing
Forsyth Technical Community College
Winston-Salem, NC05-2017
High School Diploma -
Salisbury High School
Salisbury, NC06-2015
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Call monitoring
- Collaboration and communication
- Peer relationships
- Teamwork and positive attitude
- Customer service
- Training and onboarding
Certification
*Licensed Cosmetologist
*Certified Lash Professional
Software
Pivot Tables & Dashboard
Microsoft Suite
Creed
Outlook
Timeline
Quality Assurance Analyst
GoHealth
08.2020 - 03.2025
Cosmetologist/Hair Stylist
Great Clips Hair Salon
01.2019 - 01.2020
Customer Service Representative
Wendy's
03.2016 - 01.2019
Customer Financial Services Representative
Prima Donna Beauty and Makeup
05.2015 - 03.2016
Certification - Healthcare Marketing/Admissions
Walk The Talk Consulting Services
Bachelor of Science - Business Administration/Marketing
Rowan Cabarrus Community College
Bachelor of Science - Nursing
Forsyth Technical Community College
High School Diploma -
Salisbury High School
Similar Profiles
Benjamin HirthBenjamin Hirth
Member Service Representative II at GoHealthMember Service Representative II at GoHealth
Julia Katherine JonesJulia Katherine Jones
Medicare Sales Agent at GoHealthMedicare Sales Agent at GoHealth
Jaime UmanzorJaime Umanzor
Licensed Insurance Agent at GoHealthLicensed Insurance Agent at GoHealth
Sabrina NewberrySabrina Newberry
Team Manager at GoHealthTeam Manager at GoHealth
Shar'Danae WoodardShar'Danae Woodard
Business Operations Specialist at United Healthcare GroupBusiness Operations Specialist at United Healthcare Group