Brianna Mora

Field canvasser/recall specialist responsible for effectively managing territory to ensure that assigned cases pertaining to the Takata airbag recalls are completed, or cases closed.

Conduct field canvassing, "door knocks" and face to face visits at identified addresses to close cases or schedule repairs.

Facilitated smooth operations with proficient data entry and document management for various projects.

Completed business correspondence, transcription, and data entry.

Monitored emails, organized inbox, and prioritized messages for clients.

Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.

Conferred with customers by telephone, chat or email to provide information.

Schedule property tours and move ins.

Keep up with all paperwork such as applications, Promise to pay payment arrangements, credit and employment checks and schedule move-in.

Manage overall resident relations.

Collect rent payments.

Schedule contractors for make ready.

Assisted in developing marketing plans, internet ads, print ads and marketing locally.

Resolved resident complaints.

Gathered information about markets and competition.

Collected, completed, and processed lease applications.

Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.

Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.

Answering incoming calls from prospective customers

Using scripts to provide information about product's features, prices etc.

Utilized persuasive sales techniques to convert leads into sales.

Accompanies clients from the waiting room back to the drug testing location

Fills out all paperwork and logs associated with the client’s drug test

Observes the client during drug screens to ensure the purity of the sample

Assists with entering drug tests results received into software system

Prepares logs and boxes for the purposes of the samples being effectively shipped

Maintains inventory and assists with supply orders

Processes new resident applications, addresses and resolves resident issues and complaints, oversees any necessary construction, assists in marketing the property, and manages resident ledgers

Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in

Followed up on delinquent tenants and coordinated collection procedures.

Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.

Completed final move-out walk-throughs with tenants to identify required repairs.