Brianna Mora
Midland
Summary
Self-motivated Virtual Assistant with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently, and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Briannas’ Virtual Desk
10.2019 - Current
- Answered telephones and emails, replying to customer, and vendor inquiries and issues quickly and effectively.
- Screened emails and decluttered inbox by creating folders, labels, and filters.
- Created invoices and tracked payments received from customers.
- Managed client communications through email and chat platforms.
- Coordinated scheduling and calendar management for multiple clients.
- Organized digital files and documents for easy access and retrieval.
- Developed and maintained task lists to prioritize daily responsibilities.
- Provided customer service support by addressing inquiries and concerns promptly.
Recall Specialist
MarketSource
06.2023 - 06.2025
- Provided technical support for customers in resolving complex issues.
- Coordinated with other departments to ensure efficient workflow processes.
- Distributed informational materials to promote awareness of services offered.
- Recorded interactions and collected data for future reference and analysis.
- Managed communication between departments regarding recall status updates.
- Responded promptly to customer inquiries regarding recalled products and provided instructions on how they should be handled.
Leasing Manager
Kairoi Residential
06.2022 - 06.2023
- Managed leasing operations for residential properties to maximize occupancy rates.
- Coordinated tenant screenings and lease negotiations to ensure compliance with policies.
- Oversaw property marketing strategies to attract prospective tenants effectively.
- Conducted regular property inspections to maintain high standards of living conditions.
- Utilized property management software for tracking leases, payments, and tenant communications.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
Leasing Manager
BH Management
05.2021 - 06.2022
- Increased occupancy through dynamic marketing initiatives.
- Maintained accurate financial records related to rental income and security deposits.
- Conducted market research to identify potential tenants and rental rates.
- Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.
- Organized promotional activities such as open houses or special events to attract new renters.
- Trained staff on compliance, policies and procedures to maximize success.
Sales
Momentum Solar
01.2020 - 05.2021
- Developed relationships with potential clients through cold calling and email campaigns.
- Engaged customers by delivering product information and addressing inquiries.
- Developed scripts to enhance conversation flow and improve customer experience.
- Ensured all customer interactions were handled in a professional manner at all times.
- Resolved customer complaints quickly and efficiently while maintaining high levels of professionalism.
Drug Testing Tech
Drugchek
07.2019 - 01.2020
- Conducted drug screening tests using various collection methods and equipment.
- Maintained accurate records of test results and sample chain of custody.
- Ensured compliance with federal and state drug testing regulations and protocols.
- Trained new technicians on proper testing methods and safety procedures.
- Monitored inventory of testing supplies and requested restocking as needed.
- Assisted clients in understanding drug testing processes and addressed inquiries.
Assistant Property Manager
Related
11.2017 - 07.2019
- Assisted in property inspections and maintained compliance with regulations.
- Managed lease agreements and ensured accurate documentation for tenants.
- Coordinated tenant communications and addressed inquiries promptly.
- Collaborated with maintenance teams to schedule repairs and improvements.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Collected first month's rent along with security deposit prior to move-in date.
Education
Pharmacy Technician Training -
Midland College
Midland, Texas, TX05-2025
Skills
- Customer service
- Time management
- Effective communication
- Task prioritization
- Online scheduling
- Event planning
- File organization
- Calendar management
- Travel arrangements
- Online marketing
- Multitasking and organization
- Office administration
- Records management
Hobbies and Interests
Book collecting, Writing, Podcast Enthusiast, Blogging, Animal Advocate, Travel
References
Angi Spooner, 432-238-4843.
Hailey Sisneros, 719-271-3189
Kimberly Davenport, 806-535-8306
Certification
- Pharmacy Technician Training
Timeline
Recall Specialist
MarketSource
06.2023 - 06.2025
Leasing Manager
Kairoi Residential
06.2022 - 06.2023
Leasing Manager
BH Management
05.2021 - 06.2022
Sales
Momentum Solar
01.2020 - 05.2021
Virtual Assistant
Briannas’ Virtual Desk
10.2019 - Current
Drug Testing Tech
Drugchek
07.2019 - 01.2020
Assistant Property Manager
Related
11.2017 - 07.2019
Pharmacy Technician Training -
Midland College
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