Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brianna Moran

West Palm Beach,FL

Summary

Dedicated and proactive Airport Operation crewmember with extensive experience in airport operations, call center environments, and customer service roles. Comprehensive understanding of airport functions, exceptional communication skills, and a commitment to learn and adapt to new skills.

Overview

6
6
years of professional experience

Work History

Airport Operations Agent

JetBlue
Orlando, FL
09.2021 - Current
  • Utilized SABRE system for rescheduling travel plans, generating boarding passes, and calculating necessary fees.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Managed customer complaints in a professional manner while resolving any issues quickly and efficiently.

Call Center Representative

CDR Maguire
Miami, FL
01.2021 - 07.2021
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Updated customer accounts, addresses and contact information within call management databases.

Restaurant Hostess

Red Robin
West Palm Beach, FL
08.2020 - 11.2020
  • Greeted customers and escorted them to their tables.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Managed reservations, waitlists, and special requests for large parties.

Lifeguard

elite pools and fitness management
New York, NY
08.2018 - 08.2019
  • Monitored swimmers to ensure safety in the pool area.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Prepared detailed incident reports following accidents or other incidents.

Education

High School Diploma -

Urban Assembly School For Collaborative Healthcare
Brooklyn, NY
07-2019

Some College (No Degree) - Biology

SUNY At Fredonia
Fredonia, NY

Some College (No Degree) - Criminal Justice

Queensborough Community College of The City University of New York
Oakland Gardens, NY

Skills

  • Customer Service Excellence: Proven ability to provide top-notch service and resolve customer issues effectively
  • Operational Knowledge: Skilled in airport functions including Gate, Counter, and Baggage Service Office operations
  • Safety and Security: Strong understanding of safety protocols and security measures in airport settings
  • Problem-Solving: Adept at identifying issues and implementing solutions to enhance operational efficiency
  • Team Collaboration: Ability to work effectively with diverse teams and providing coaching if necessary

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Airport Operations Agent

JetBlue
09.2021 - Current

Call Center Representative

CDR Maguire
01.2021 - 07.2021

Restaurant Hostess

Red Robin
08.2020 - 11.2020

Lifeguard

elite pools and fitness management
08.2018 - 08.2019

High School Diploma -

Urban Assembly School For Collaborative Healthcare

Some College (No Degree) - Biology

SUNY At Fredonia

Some College (No Degree) - Criminal Justice

Queensborough Community College of The City University of New York

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Brianna Moran