Brianna Moreno
Las Vegas
Summary
Dedicated healthcare professional with over five years of experience in customer service, patient care, and team support. Currently serving as an Area Expert (AE), assisting leadership and training new employees while maintaining high standards in donor care and compliance. Known for strong communication, reliability, and the ability to thrive in fast-paced environments. Awarded Best Salesperson of the Year in 2022 at Herbal Assist for exceptional customer service and performance.
Overview
8
8
years of professional experience
Work History
PHLEBOTOMIST/SCREENER (Area Expert - AE)
KEDPLASMA
Las Vegas
02.2024 - Current
- Served as Area Expert (AE), collaborating with leadership to enhance daily operations and team effectiveness.
- Monitored donor stability and performed whole blood collections.
- Monitored donor reactions, providing timely assistance to ensure donor safety and comfort.
- Collected blood samples via finger stick to assess donors' hematocrit and protein levels.
- Measured blood pressure, pulse, weight, and temperature for patient evaluation.
- Trained and onboarded new hires on procedures, compliance standards, and patient interaction to ensure quality service.
MOBILE PHLEBOTOMIST
GRI Labs
Las Vegas
10.2023 - 02.2024
- Performed venipuncture and capillary blood draws for patients of all age groups.
- Traveled to multiple locations, delivering efficient mobile laboratory services to diverse patient populations.
- Implemented safety and infection control procedures, safeguarding patient health and maintaining high care standards.
- Ensured proper labeling, handling, and transportation of laboratory specimens.
- Ensured professionalism and patient comfort during mobile appointments, enhancing overall patient experience.
- Accurately entered patient information and maintained specimen documentation.
CONSULTANT
Herbal Assist
Bullhead City
08.2020 - 10.2023
- Guided patients in selecting products tailored to individual needs and comfort levels, enhancing their overall experience.
- Developed in-depth product knowledge to effectively educate customers on benefits and usage, fostering informed purchasing decisions.
- Delivered exceptional customer service in a fast-paced sales environment.
- Awarded Best Salesperson of the Year (2022) for outstanding performance and customer satisfaction.
- Coordinated receptionist duties, efficiently managing phone inquiries, customer greetings, and appointment scheduling.
- Processed memberships, loyalty accounts, and customer transactions accurately.
SERVER
Chili's Grill & Bar
Bullhead City
02.2018 - 06.2020
- Provided friendly and efficient customer service in a high-volume restaurant environment.
- Guided guests in menu selections, specials, and beverage pairings to enhance dining experience.
- Oversaw multiple tables with focus on accuracy and professionalism, ensuring seamless service flow.
- Ensured timely food delivery and resolved customer concerns effectively.
- Upsold appetizers, beverages, and featured items to increase sales.
- Upheld cleanliness and organization standards, contributing to efficient team operations.
Education
COLLEGE DIPLOMA -
Mohave Community College
Bullhead City, AZDIPLOMA -
Mohave High School
Bullhead City, AZState Of Nevada Laboratory Assistant License - Active
Certification
Skills
- Phlebotomy & Venipuncture
- Patient donor screening
- Specimen Collection
- Compliance & Safety Procedures
- Data Entry & Documentation
- Patient Interaction
- Training Coordination
- Leadership Support (Area Expert - AE)
- Multitasking & Time Management
- Attention to detail
- Communication Skills
References
- Idalia Aplicano, (661)-333-8604, Past boss, 02/01/24
- Elsa Fergozo, (928)-920-9832, Past boss, 04/01/20
- Heidi Anderson, handerson@azkrmc.com, Past professor, 01/01/21
Timeline
PHLEBOTOMIST/SCREENER (Area Expert - AE)
KEDPLASMA
02.2024 - Current
MOBILE PHLEBOTOMIST
GRI Labs
10.2023 - 02.2024
CONSULTANT
Herbal Assist
08.2020 - 10.2023
SERVER
Chili's Grill & Bar
02.2018 - 06.2020
COLLEGE DIPLOMA -
Mohave Community College
DIPLOMA -
Mohave High School
State Of Nevada Laboratory Assistant License - Active
Certification