Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Morey

Alva

Summary

Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant/ Patient Educator

Biospine Institute
08.2023 - Current
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Taught patients about medications, procedures, and care plan instructions.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.

CNA - Certified Nursing Assistant

Lee Memorial Health System, Cape Coral Hospital
10.2021 - 01.2024
  • Worked directly with patients and assisted them with completing their activities of daily living ex: eating, dressing, ambulating, and daily hygiene
  • Monitor patient stability routinely by performing vitals and documenting them appropriately for other medical team members
  • Delivered safe bedside care to 10+ patients while prioritizing their needs
  • Built trustful and long lasting professional relationships with patients, their family members and other healthcare members
  • Turned and repositioned patients to avoid skin breakage and maintain skin integrity
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Shift Supervisor/ Server

Highpoint at Cape Coral
06.2020 - 08.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.

New Hire Trainer/ Server

Gulf Coast Village
08.2019 - 08.2020
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with residents.

Education

College - Nursing

Keiser University
12.2024

High School Diploma -

Mariner High School
06.2021

Skills

Knowledge of food and beverages in fine dining establishments and ability to provide exceptional guest service

Patient-Focused Care

Collecting Specimens

Quality Patient Care

HIPAA Compliance

Clinical Leadership

Insurance Verification and Billing

Vital signs monitoring

Scheduling and Appointment Management

EMR / EHR

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified
  • CCMA- Medical Assistant

Timeline

Lead Medical Assistant/ Patient Educator

Biospine Institute
08.2023 - Current

CNA - Certified Nursing Assistant

Lee Memorial Health System, Cape Coral Hospital
10.2021 - 01.2024

Shift Supervisor/ Server

Highpoint at Cape Coral
06.2020 - 08.2021

New Hire Trainer/ Server

Gulf Coast Village
08.2019 - 08.2020

College - Nursing

Keiser University

High School Diploma -

Mariner High School

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Brianna Morey