Brianna Morris
Snellville,GA
Summary
Offers strong commitment to providing exceptional patient care. Works well in fast-paced environments managing multiple tasks and providing timely treatments and support. Possesses solid understanding of nursing principles, patient advocacy and evidence-based practices. Proficient in both the English and Spanish language.
Overview
6
6
years of professional experience
Work History
Nurse Extern
Piedmont Eastside Medical Center
05.2024 - Current
- Monitored patient vital signs and reported any changes to nursing staff.
- Collaborated with supervising nurses to ensure quality care for all patients on the unit.
- Effectively managed time and resources to provide optimal patient care during high-volume shifts, ensuring timely provision of necessary interventions.
- Used evidence-based practices to guide decision-making, resulting in optimal patient outcomes.
- Actively participated in continuing education opportunities for personal growth as well as improved patient outcomes through updated knowledge of best practices within nursing standards.
- Supported nursing staff during emergency situations, contributing to timely and effective patient care.
- Administered medications under supervision, ensuring accuracy and adherence to treatment plans.
- Enhanced patient safety by promptly addressing concerns and reporting observations to nursing staff.
- Assisted in preparation and execution of diagnostic tests and procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Observed and reported any changes in patient condition to proactively address potential risks.
Registration Associate
Children's Healthcare of Atlanta
05.2022 - Current
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Improved customer satisfaction with timely and accurate registration data entry.
- Contributed to the development of new policies and procedures to improve overall department functionality.
- Provided exceptional support to patients in understanding their insurance benefits, payment expectations, and financial assistance opportunities when necessary.
- Kept abreast of industry changes by attending relevant workshops, conferences, or webinars as needed to remain current in best practices for healthcare registrations.
- Worked diligently to meet or exceed departmental goals for registration completion rates, contributing positively to the organization''s overall efficiency.
- Verified insurance eligibility and obtained necessary authorizations for services, reducing billing errors.
- Demonstrated excellent customer service skills while addressing diverse needs of patients during the registration process, fostering a welcoming atmosphere.
- Assisted in staff training efforts, sharing expertise on best practices for accurate and efficient registration processes.
- Ensured accuracy of demographic information entered into electronic health records systems, minimizing discrepancies in billing and medical records.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
Team Leader Manager
Chick-fil-A
05.2019 - 08.2022
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team's operations.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Streamlined communication within the team for better collaboration and decision making.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor of Science - Nursing
Kennesaw State University
Kennesaw, GA12-2025
Skills
- Advanced Cardiovascular Life Support certification (ACLS)
- Basic Life Support certification (BLS)
- Electronic charting
- Clinical judgment
- Direct patient care
- Patient assessment
- Critical thinking
- Medication and IV administration
- Certified in CPR/AED
- Blood draw and sample collection
Accomplishments
With over 500+ hours of intensive care unit experiences as an extern, knowledge in titrating various drips, managing arterial lines, ventilator settings, etc. have been acquired. Through 1:1 teaching by experienced RNs, I have gained a strong foundational knowledge in the care of critical patient populations and disease processes.
Languages
English
Spanish
Timeline
Nurse Extern
Piedmont Eastside Medical Center
05.2024 - Current
Registration Associate
Children's Healthcare of Atlanta
05.2022 - Current
Team Leader Manager
Chick-fil-A
05.2019 - 08.2022
Bachelor of Science - Nursing
Kennesaw State University
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