Hi, I’m
Brianna Morton
Port Charlotte,FL
Summary
Astute medical administrative professional trained in patient care, office / practice management, recordkeeping and EMR software. Maintained office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Experienced in starting up a new medical practice with multiple office locations.
Overview
12
years of professional experience
Work History
Clear Thought Neurology / Neuro Health & Wellness
Practice Manager
05.2023 - 07.2023
Job overview
- Provided supervision and outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Trained newly hired team members on office procedures and computer system.
- Managed daily practice operations to optimize appointment scheduling, patient records management, insurance eligibility, authorizations, coding and billing functions.
- Created and implemented organizational policies / procedures, as well as patient documents (intake, consent forms, etc).
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted in setup of a new neurology practice which required updating information associated to NPI numbers (for providers and facilities) and updated existing profiles.
- Served as resource for physicians in credentialing and privileging process. Provided initial credentialing information, applications, documents, and letter of interest to payers and to local PHOs.
- Setup Clearinghouse and completed all EDI enrollments.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Resourcefully used various coding books, procedure manuals, and on-line encoders to assist with medical coding and billing tasks.
- Transitioned the practice from physical medical records to electronic medical records. Involved in initial practice setup and training with EMR software.
- Managed in office neurological procedures and aesthetic procedures.
- Involved with introducing aesthetic procedures to the practice (such as Botulinum toxins and Dermal Fillers).
- Initiated communication with representatives and set up marketing.
- Attended various online training sessions.
Clear Thought Neurology / Neuro Health & Wellness
Patient Coordinator
08.2022 - 05.2023
Job overview
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered phone calls and messages for 3-physician neurology medical facility, scheduling appointments, and handling patient inquiries.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Checked patient insurance, demographic, and health history to keep information current.
- Obtained payments from patients and scanned identification and insurance cards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Texas Roadhouse
Server
11.2019 - 03.2021
Job overview
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Carrabba's Italian Grill
Server
05.2011 - 03.2016
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Eastern Florida State College, Palm Bay, FL
from Healthcare
Health First Training Center, Melbourne, FL
from Emergency Medical Technician (EMT-B)
2006
Rush Henrietta Senior High School, Henrietta, NY
High School Diploma
2006
Skills
- Managing Practice Operations
- Clinical / Reception Staff Management
- Patient Engagement
- Medical Billing and Collections
- New Hire Training
- Administrative Duties
- Patient Eligibility Requirements
- Medical Records Management
- Outpatient Procedures
- Electronic Medical Record Software
- Marketing Strategies
- Insurance Credentialing Processes
- Facial Rejuvenation / Cosmetic Procedures
- HIPAA Compliance
Timeline
Practice Manager
Clear Thought Neurology / Neuro Health & Wellness
05.2023 - 07.2023
Patient Coordinator
Clear Thought Neurology / Neuro Health & Wellness
08.2022 - 05.2023
Server
Texas Roadhouse
11.2019 - 03.2021
Server
Carrabba's Italian Grill
05.2011 - 03.2016
Eastern Florida State College
from Healthcare
Health First Training Center
from Emergency Medical Technician (EMT-B)
Rush Henrietta Senior High School
High School Diploma
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