Hi, I’m
Brianna Morton
Port Charlotte,FL
Summary
Astute medical administrative professional trained in patient care, office / practice management, recordkeeping and EMR software. Maintained office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Experienced in starting up a new medical practice with multiple office locations.
Overview
12
years of professional experience
Work History
Clear Thought Neurology / Neuro Health & Wellness
Practice Manager
05.2023 - 07.2023
Job overview
- Provided supervision and outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Trained newly hired team members on office procedures and computer system.
- Managed daily practice operations to optimize appointment scheduling, patient records management, insurance eligibility, authorizations, coding and billing functions.
- Created and implemented organizational policies / procedures, as well as patient documents (intake, consent forms, etc).
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted in setup of a new neurology practice which required updating information associated to NPI numbers (for providers and facilities) and updated existing profiles.
- Served as resource for physicians in credentialing and privileging process. Provided initial credentialing information, applications, documents, and letter of interest to payers and to local PHOs.
- Setup Clearinghouse and completed all EDI enrollments.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Resourcefully used various coding books, procedure manuals, and on-line encoders to assist with medical coding and billing tasks.
- Transitioned the practice from physical medical records to electronic medical records. Involved in initial practice setup and training with EMR software.
- Managed in office neurological procedures and aesthetic procedures.
- Involved with introducing aesthetic procedures to the practice (such as Botulinum toxins and Dermal Fillers).
- Initiated communication with representatives and set up marketing.
- Attended various online training sessions.
Clear Thought Neurology / Neuro Health & Wellness
Patient Coordinator
08.2022 - 05.2023
Job overview
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered phone calls and messages for 3-physician neurology medical facility, scheduling appointments, and handling patient inquiries.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Checked patient insurance, demographic, and health history to keep information current.
- Obtained payments from patients and scanned identification and insurance cards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Texas Roadhouse
Server
11.2019 - 03.2021
Job overview
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Carrabba's Italian Grill
Server
05.2011 - 03.2016
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Eastern Florida State CollegePalm Bay, FL
from Healthcare
Health First Training CenterMelbourne, FL
from Emergency Medical Technician (EMT-B)
2006
Rush Henrietta Senior High SchoolHenrietta, NY
High School Diploma
2006
Skills
- Managing Practice Operations
- Clinical / Reception Staff Management
- Patient Engagement
- Medical Billing and Collections
- New Hire Training
- Administrative Duties
- Patient Eligibility Requirements
- Medical Records Management
- Outpatient Procedures
- Electronic Medical Record Software
- Marketing Strategies
- Insurance Credentialing Processes
- Facial Rejuvenation / Cosmetic Procedures
- HIPAA Compliance
Timeline
Practice Manager
Clear Thought Neurology / Neuro Health & Wellness
05.2023 - 07.2023
Patient Coordinator
Clear Thought Neurology / Neuro Health & Wellness
08.2022 - 05.2023
Server
Texas Roadhouse
11.2019 - 03.2021
Server
Carrabba's Italian Grill
05.2011 - 03.2016
Eastern Florida State College
from Healthcare
Health First Training Center
from Emergency Medical Technician (EMT-B)
Rush Henrietta Senior High School
High School Diploma
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