Brianna Poston
Florence,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Warehouse Packer
Amazon Distribution Center
West Columbia, SC
09.2020 - Current
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Communicated with management about potential inventory risks to fulfill orders on time.
- Improved inventory accuracy by conducting regular audits and addressing discrepancies efficiently.
Warehouse Stocker /Customer Service Cashier
Army And Air Force Exchange Service AAFEES
Fort Bragg, NC
03.2017 - 10.2020
- Unload and organize merchandise from exchange trucks
- Received one reward for excellent customer service
- Regularly assessed sales floor stock levels to replenish with back stock merchandise before depletion
- Ability to lift at least 50 Pounds safety of guests and co workers
- Handle customer complaints and provide solutions and feedback to better help them make informed purchases
- Trained to up-sale products to customers to increase store sales
- Ability to lift at least 50 lbs
- Alternated goods in inventory by observing “first in, first out” approach to keep shelves organized and properly stocked
- Created balanced pallets to support efficient and safe sales floor replenishment
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
- Updated signage to reflect current prices and help promote target merchandise
- Assisted customers based on currently available product, promotional and policy information
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience
- Prepared displays and reset isle schematics by reorganizing products according to company's request
- Helped customers complete purchases, including processing payments and bagging items
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Store Manager
Rue21
Florence, SC
10.2019 - 08.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed workloads to meet seasonal fluctuation needs.
Server/ Started
Cracker Barrel Old Country Store
Florence, Fayetteville, SC, NC
06.2016 - 02.2018
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Managed closing duties, including restocking items and reconciling cash drawer
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Prepared salads and appetizers to back up kitchen staff
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Promoted desserts, appetizers and specialty drinks
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Restocked non perishables and other items, including condiments and napkins from inventory to keep pantry well-supplied
Cashier/ seasonal employee
Kirkland's, David H McLeod Blvd
Florence SC
10.2015 - 01.2016
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Compute sales prices, total purchases, and receive and process cash or credit payment
- Greet customers and ascertain what each customer wants or needs
- Maintain knowledge of current sales and promotions
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, and making deposits
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Education
High School Diploma -
South Florence High School
Florence, SC06-2016
Skills
- Punctual and reliable
- Attention to detail
- Teamwork
- Heavy lifting
- Workplace cleanliness
- Efficient packing
- Data entry
- Critical thinking
- Active listening
- Customer service
- Relationship building
- Computer proficiency
- Microsoft Excel
Timeline
Warehouse Packer
Amazon Distribution Center
09.2020 - Current
Assistant Store Manager
Rue21
10.2019 - 08.2020
Warehouse Stocker /Customer Service Cashier
Army And Air Force Exchange Service AAFEES
03.2017 - 10.2020
Server/ Started
Cracker Barrel Old Country Store
06.2016 - 02.2018
Cashier/ seasonal employee
Kirkland's, David H McLeod Blvd
10.2015 - 01.2016
High School Diploma -
South Florence High School