Brianna Murray

Supervise daily operations, support team performance, and maintain high service standards in a fast-paced, high-volume environment. Coordinate workflow, communicate priorities, and resolve issues with professionalism and accuracy to ensure efficient, customer-focused operations.

• Supervised daily operations, ensuring compliance with service standards and company policies.
• Evaluated workflow needs during high-volume periods, prioritizing tasks and delegating responsibilities to maintain efficiency.
• Coached and mentored team members on customer service techniques and product knowledge.
• Maintained professionalism and composure while resolving customer concerns using tact, empathy, and clear communication.
• Handled a high volume of customer interactions with accuracy, attention to detail, and strong multitasking skills.
• Communicated priorities clearly to team members to ensure coordinated execution during busy or understaffed shifts.
• Managed inventory levels and placed orders to maintain stock availability while minimizing waste.
• Implemented improved workflow processes, enhancing order accuracy and reducing wait times.