Brianna Mutchler
Lowell,AR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Nanny/Family Personal Assistant
Serfass Family
03.2022 - Current
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Completed household tasks by assisting with laundry, housekeeping, errands, and grocery shopping.
- Manage household organization and decluttering
Social Media Content Creator
Burn Boot Camp
01.2020 - 02.2022
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through the development of tailored content for each platform.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Communicate with followers, respond to queries in a timely manner and monitor customer reviews
Front Desk Receptionist
Burn Boot Camp
11.2019 - 02.2022
- Greeted guests on a first name basis at front desk and engaged in pleasant conversation while managing check-in process.
- Monitor progress towards branch’s goals by running and reviewing all necessary reports
- Responsible for overseeing Mindbody membership, managed high-volume phone calls, responding to location emails, give location tours, client trial follow-up, and membership sales.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Lead Teacher, Toddler Room
Wee Friends Daycare
08.2017 - 12.2020
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
- Conducted regular parent-teacher conferences to discuss each child's progress and address concerns or suggestions.
- Administered developmental assessments to evaluate each child''s progress and identify areas for targeted intervention.
Customer Service Representative
J.B. Hunt
12.2016 - 07.2017
- Responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience
- Excelled in customer relationships to maximize business potential
- Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and goals to maximize freight potential and growth
- Ensure on time delivery, damage free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers
- Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
Office Assistant
Wee Friends Daycare
07.2015 - 11.2016
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, visitor inquiries, and gave tours of the center.
- Expedited document processing with accurate data entry and timely filing.
- Co-interviewed applicants with the director.
Education
High School Diploma -
Heritage High School
Rogers, Ar05-2014
Skills
- Reliability and trustworthiness
- Strong communication
- Time management
- Customer service
- Attention to detail
- Problem solving abilities
- Organizational skills
- Approachable
Timeline
Nanny/Family Personal Assistant
Serfass Family
03.2022 - Current
Social Media Content Creator
Burn Boot Camp
01.2020 - 02.2022
Front Desk Receptionist
Burn Boot Camp
11.2019 - 02.2022
Lead Teacher, Toddler Room
Wee Friends Daycare
08.2017 - 12.2020
Customer Service Representative
J.B. Hunt
12.2016 - 07.2017
Office Assistant
Wee Friends Daycare
07.2015 - 11.2016
High School Diploma -
Heritage High School
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