Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brianna Naro

Brook Park,OH

Summary

I have a diverse professional background that showcases versatility and strong customer service skills. Having experience as a barista highlights the ability I have to work in fast-paced environments while providing quality service and maintaining a positive atmosphere. Working in house cleaning demonstrates the attention to detail and commitment to creating clean and welcoming spaces I have. As a retail associate, I have developed skills in merchandising, inventory management, and customer interactions, ensuring a pleasant shopping experience. Finally, the position of being a server has honed multitasking abilities and strengthened my communication skills, allowing me to thrive in dynamic settings. Overall, my varied experiences reflect a strong work ethic and adaptability across different industries.

Overview

3
3
years of professional experience

Work History

Barista

Porter Coffee Co
08.2024 - Current
  • Maintained regular and consistent attendance and punctuality.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to positive team environment through effective communication and collaboration with colleagues.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Used POS system at least 15 times daily to accurately enter orders and process payments.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Barista Shift Supervisor

Biggby Coffee
03.2024 - 08.2024
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Monitored food inventory and supplies to prevent waste.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards 2-4 times daily.
  • Accurately completed end-of-day financial tasks daily.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Fostered positive work atmospheres with clear communication, teamwork, and proactive problem-solving strategies.

Cleaning Associate

Dee's Cleaning
06.2021 - 03.2024
  • Established strong communication with clients, addressing any concerns or requests promptly and professionally.
  • Provided exceptional service to clients through meticulous attention to detail in all cleaning tasks.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Exceeded client expectations with thorough deep-cleaning services for special events or facility openings.
  • Maintained inventory levels of cleaning supplies, ensuring consistent availability for required tasks.

Server

Darden
02.2023 - 10.2023
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing 5-8 tables simultaneously without compromising service quality.
  • Addressed daily customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported 2-5 colleagues during peak hours, fostering collaborative work environments that enhanced overall productivity levels.

Store Associate

TJX Marshalls
02.2022 - 10.2022
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Worked closely with fellow associates to create positive work environments, fostering teamwork and mutual support.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.

Education

Bachelor of Arts - Psychology

University of Cincinnati
Cincinnati, OH
05.2028

High School Diploma -

Berea-Midpark High School
Berea, OH
05.2020

Skills

  • Friendly and outgoing
  • Team Player
  • Active Listener
  • Adaptive and creative
  • Professional Demeanor
  • Positive and professional
  • Solid problem solver
  • Speedy and efficient
  • Relationship Building
  • Organizational Skills
  • Excellent Communication

References

Susan Glenn

CEO of Supersonic ABA

MA, BCBA, COBA, LBA

ssom1@alumni.nd.edu



Timeline

Barista

Porter Coffee Co
08.2024 - Current

Barista Shift Supervisor

Biggby Coffee
03.2024 - 08.2024

Server

Darden
02.2023 - 10.2023

Store Associate

TJX Marshalls
02.2022 - 10.2022

Cleaning Associate

Dee's Cleaning
06.2021 - 03.2024

Bachelor of Arts - Psychology

University of Cincinnati

High School Diploma -

Berea-Midpark High School

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Brianna Naro