BRIANNA N. BARRETT
Summary
Vibrant, results-driven professional with over 10 years of customer service, management, and creative direction. I strive to provide an exceptional and memorable customer experience. Recognized for strength in collaboration and leadership. Always eager to learn new things, while contributing to a positive, dynamic, and growing work environment.
Overview
11
11
years of professional experience
Work History
Center Manager
EUROPEAN WAX CENTER
Hollywood
01.2024 - 09.2025
- Managed full operations, focusing on the client experience, guest retention, and membership sales in a fast-paced environment.
- Greeted clients warmly upon arrival, managed the check-in and check-out process, and developed a rapport with every client, ensuring they received the best level of care and became fans of the brand, always returning.
- Motivated staff to meet daily, weekly, and monthly sales goals, ensuring the center hit its quota.
- Ensured that the presentation of all displays reflects current promotions and corporate visual direction.
- Organized team meetings monthly and bi-weekly 1:1s with all staff.
- Administered Performance Improvement Plans when necessary.
- Interviewed potential hires, onboarding, and training.
- Conducted product, membership sales, and service upgrades to maximize opportunities and meet daily goals.
- Ensured the center was equipped with all necessary materials to operate seamlessly by managing the inventory of supplies and retail products.
- Assisted the team with customer service issues and refunds.
- Ensured that time punches reflect actual hours worked, and approval of bi-weekly payroll.
- Scheduled staff by maximizing utilization and optimization.
- Maintained center cleanliness.
Client Relations Manager
MELLOW MASSAGE
Hollywood
03.2023 - 01.2024
- Location supervisor with a focus on client experience and membership sales.
- Greeted clients warmly upon arrival and walked through the check-in process.
- Ensured the clinic hit its quota via sales and customer retention.
- Developed a rapport with every client, ensuring they receive the best level of care, and became a fan of the brand.
- Interviewed potential candidates, staff scheduling, and conflict resolution.
Studio Manager
PAINTBOX
Upper East Side
12.2021 - 03.2023
- Managed full operations, focusing on the client experience, and providing excellent customer service in a fast-paced, luxury environment.
- Contributed to creative direction, brand management, and business development.
- Drove revenue performance through internal KPIs, service upgrades, and rebooking.
- Supported Front of House coordinators by booking appointments via phone, email, and in person, managed the check-in/out process, served beverages, and maintained studio cleanliness.
- Held coordinators accountable for an end-of-day summary of client feedback, sales, and goals achieved.
- Demonstrated knowledge of products and services, providing specific recommendations for each client.
- Assisted the team with various customer service issues.
- Held reviews to ensure that artists and coordinators operated at the standard.
- Scheduled staff to maximize utilization and optimization.
- Conducted interviews, hiring, onboarding, and training.
- Staffed artists for New York Fashion Week shows, and off-site/in-studio events.
- Organized collaborations, sourced opportunities for studio buyouts, and organized private studio events.
- Ensured that the presentation of all displays reflected current promotions and visual direction.
- Handled the shipment of retail products daily and managed inventory.
Reception Manager
SOON BEAUTY LAB
Brooklyn
08.2018 - 03.2023
- Managed front desk operations and ensured efficient client check-in/out processes at two locations.
- Conducted interviews with potential hires.
- Booked client appointments via phone, email, and in-person.
- Demonstrated knowledge of products and services, providing specific recommendations per client, and conducting product sales.
- Managed inventory biweekly.
Gallery Assistant
ASHOK JAIN GALLERY
Chinatown
01.2015 - 12.2016
- Greeted visitors and interacted with guests
- Handled artwork with care while preparing for gallery openings.
- Researched, contacted potential clients, and scheduled appointments.
- Assisted the gallery owner with daily tasks, such as answering phone calls from potential clients, constructing and responding to emails from artists and buyers, managing data and inventory of artwork and artists, and maintaining gallery cleanliness.
Education
Bachelor of Fine Arts -
MANHATTANVILLE UNIVERSITY
Purchase, NY05.2016
High School Diploma -
EAST SIDE COMMUNITY HIGH SCHOOL
New York, NY06.2012
Skills
- Professionalism
- Leadership
- Solution-oriented
- Organizational skills
- Customer service excellence
- Effective communication
- Sales proficiency
- Creative collaboration
- Interpersonal skills
- Conflict resolution
- Detail-oriented approach
- Schedule optimization
- Salon software expertise
- Microsoft Office proficiency
Timeline
Center Manager
EUROPEAN WAX CENTER
01.2024 - 09.2025
Client Relations Manager
MELLOW MASSAGE
03.2023 - 01.2024
Studio Manager
PAINTBOX
12.2021 - 03.2023
Reception Manager
SOON BEAUTY LAB
08.2018 - 03.2023
Gallery Assistant
ASHOK JAIN GALLERY
01.2015 - 12.2016
Bachelor of Fine Arts -
MANHATTANVILLE UNIVERSITY
High School Diploma -
EAST SIDE COMMUNITY HIGH SCHOOL