Brianna Neal
Summary
Proven to excel in high-pressure environments, I leveraged effective multitasking and interactive communication skills at Cafe Alcazar, enhancing customer service and operational efficiency. Trained new staff, optimized seating arrangements for special requests, and ensured accurate, timely order processing, significantly improving guest satisfaction and streamlining front-of-house coordination.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess/Food Waiter
Cafe Alcazar
Saint Augustine, FL
06.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
High School Diploma -
St. Augustine High School
Saint Augustine, FLSkills
- Effective Multitasking
- Phone Etiquette
- Detail Oriented
- Flexible and Adaptable
- Conflict and Complaint Resolution
- Interactive communication skills
Certification
- ServSafe Food Handler's Certification
Timeline
Hostess/Food Waiter
Cafe Alcazar
06.2023 - Current
High School Diploma -
St. Augustine High School