Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brianna Neyhart

Michigan City,IN

Summary

Proven to excel in high-pressure environments, I leveraged my multitasking abilities and warm demeanor at Shady Creek Winery to enhance guest experiences and streamline operations. Skilled in food presentation and effective communication, I consistently improved customer satisfaction and operational efficiency, making me a reliable asset to any fast-paced team.

Overview

15
15
years of professional experience

Work History

Winery Support Worker

Shady Creek Winery
04.2024 - 10.2024
  • Preformed duties to open up the restaurant such as cleaning and preparing the dining areas inside and outside.
  • Stocking the assigned area for use throughout the day. And keeping them stocked
  • Cleaning off dining area tables in a quick paced setting.
  • Cleaning bathrooms, server stations, dining area. Stocking whatever is needed inside and outside.
  • Customer service with customers whenever they engage with you or when you are needed. Filling the needs of customers immediately and thoroughly.
  • Delivering food to customers. Food running and dish picking up.
  • Bussing and pre-bussing tables quickly and efficiently
  • Keeping a friendly attitude and approachable appearance and attitude

Waitress

Dennys Restaurant
03.2018 - 02.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Waitress

IHOP
04.2017 - 02.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Housekeeper

Beachwalk Resort
05.2014 - 09.2014
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Waitress/food Prep/baker

Ryan’s Buffet
03.2010 - 12.2010
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Created appealing displays to showcase products in bakery.
  • Maintained cleanliness and organization in baking area, meeting health and safety standards.
  • Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared frostings and other toppings for cakes and pastries.
  • Replenished bakery items in display cases.
  • Managed display cases to verify freshness and attractiveness of products.

Restaurant Team Member

Little Caesars Pizza
05.2009 - 12.2010
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Used proper techniques to prepare food and ingredients.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.

Education

High School Diploma - N/A

Parkeview School
Rockville, IN
01.2017

Skills

  • Food Running
  • Table Setting
  • Complaint resolution
  • Menu Memorization
  • Supply Restocking
  • High-volume dining
  • Table Bussing
  • Tableside Service
  • Dining area maintenance
  • Allergy awareness
  • Food presentation
  • Seating arrangements
  • Compliance standards
  • Guest Relations Management
  • Food station setup
  • Item promotion
  • Special Event Coordination
  • Front-of-house display creation
  • Reservation Management
  • Wine service
  • Banquet Coordination
  • Regulatory Compliance
  • Warm and Friendly
  • Reliable and Responsible
  • Team Player
  • Teamwork and Collaboration
  • Adaptable and Flexible
  • Excellent Communication
  • Multitasking Abilities
  • Problem-Solving
  • Cleaning and sanitizing
  • Cool Under Pressure
  • Decision-Making
  • High Energy and Stamina

Accomplishments

Was chosen as employee of the month the first month I was employed. Given a gift certificate for overall outstanding performance and rising above and beyond.

Timeline

Winery Support Worker

Shady Creek Winery
04.2024 - 10.2024

Waitress

Dennys Restaurant
03.2018 - 02.2019

Waitress

IHOP
04.2017 - 02.2018

Housekeeper

Beachwalk Resort
05.2014 - 09.2014

Waitress/food Prep/baker

Ryan’s Buffet
03.2010 - 12.2010

Restaurant Team Member

Little Caesars Pizza
05.2009 - 12.2010

High School Diploma - N/A

Parkeview School
Brianna Neyhart