Brianna Neyhart
Michigan City,IN
Summary
Proven to excel in high-pressure environments, I leveraged my multitasking abilities and warm demeanor at Shady Creek Winery to enhance guest experiences and streamline operations. Skilled in food presentation and effective communication, I consistently improved customer satisfaction and operational efficiency, making me a reliable asset to any fast-paced team.
Overview
15
15
years of professional experience
Work History
Winery Support Worker
Shady Creek Winery
04.2024 - 10.2024
- Preformed duties to open up the restaurant such as cleaning and preparing the dining areas inside and outside.
- Stocking the assigned area for use throughout the day. And keeping them stocked
- Cleaning off dining area tables in a quick paced setting.
- Cleaning bathrooms, server stations, dining area. Stocking whatever is needed inside and outside.
- Customer service with customers whenever they engage with you or when you are needed. Filling the needs of customers immediately and thoroughly.
- Delivering food to customers. Food running and dish picking up.
- Bussing and pre-bussing tables quickly and efficiently
- Keeping a friendly attitude and approachable appearance and attitude
Waitress
Dennys Restaurant
03.2018 - 02.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
IHOP
04.2017 - 02.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Housekeeper
Beachwalk Resort
05.2014 - 09.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Waitress/food Prep/baker
Ryan’s Buffet
03.2010 - 12.2010
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared frostings and other toppings for cakes and pastries.
- Replenished bakery items in display cases.
- Managed display cases to verify freshness and attractiveness of products.
Restaurant Team Member
Little Caesars Pizza
05.2009 - 12.2010
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Used proper techniques to prepare food and ingredients.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
Education
High School Diploma - N/A
Parkeview School
Rockville, IN01.2017
Skills
- Food Running
- Table Setting
- Complaint resolution
- Menu Memorization
- Supply Restocking
- High-volume dining
- Table Bussing
- Tableside Service
- Dining area maintenance
- Allergy awareness
- Food presentation
- Seating arrangements
- Compliance standards
- Guest Relations Management
- Food station setup
- Item promotion
- Special Event Coordination
- Front-of-house display creation
- Reservation Management
- Wine service
- Banquet Coordination
- Regulatory Compliance
- Warm and Friendly
- Reliable and Responsible
- Team Player
- Teamwork and Collaboration
- Adaptable and Flexible
- Excellent Communication
- Multitasking Abilities
- Problem-Solving
- Cleaning and sanitizing
- Cool Under Pressure
- Decision-Making
- High Energy and Stamina
Accomplishments
Was chosen as employee of the month the first month I was employed. Given a gift certificate for overall outstanding performance and rising above and beyond.
Timeline
Winery Support Worker
Shady Creek Winery
04.2024 - 10.2024
Waitress
Dennys Restaurant
03.2018 - 02.2019
Waitress
IHOP
04.2017 - 02.2018
Housekeeper
Beachwalk Resort
05.2014 - 09.2014
Waitress/food Prep/baker
Ryan’s Buffet
03.2010 - 12.2010
Restaurant Team Member
Little Caesars Pizza
05.2009 - 12.2010
High School Diploma - N/A
Parkeview School
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