Brianna Nolan
Dallas,TX
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Lead Closing Coordinator
PennyMac Financial Services
04.2020 - Current
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Input financial data and produced reports using Microsoft Excel.
- Conducted closing processes with customers, realtors, lenders and attorneys.
- Assisted over 75 customers and clients daily with closing-related questions.
- Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
- Enhanced customer satisfaction by uncovering and correcting outstanding financial problems and account errors.
- Checked signatures and legal descriptions for accuracy and integrity.
- Reported financial data and updated financial records in ledgers and journals.
- Investigated daily variances and corrected errors to resolve discrepancies.
Bar Manager
Phil & Derek's Restaurant
06.2021 - 11.2022
- Operated efficiently in high-volume setting while promoting positive atmosphere to guarantee each customer
received exceptional food and beverage service, - Maximized customer service by training staff, overseeing operations, and resolving issues.
- Hired and trained staff on bar practices, customer service standards, company policies, procedures, and creating smoother onboarding process, providing 70% improvement.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Logistics Lead 1
Daikin Texas Technology Park
09.2018 - 12.2020
- Trained and monitored employees to ensure understanding and following work instructions, performed work efficiently, accurately and safely, while following warehouse procedures.
- Supported Supervisor by assisting with leading department in receiving, storage, cycle counting, reach truck inspections, shipping of finished goods, and service parts to accomplish daily goals and objectives .
- Processed orders, service requests and applied information to customers.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Customer Sales Advisor
H-E-B
03.2017 - 09.2018
- Responded to over 100 customer calls and emails daily to answer questions about concerns, products and services to help with retention and drive sales.
- Brought in more than 75k quarterly in new sales by leveraging successful sales techniques to build relationships and convert prospects into paying customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Annual Engagement Coordinator
Prairie View A&M University Alumni Relations
10.2015 - 03.2017
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Generated quicker strategy and execute direct mail, email, social media, crowdfunding campaigns, day of giving campaigns, survey, video, etc. each fiscal year in support of PVAMU; Integrated social media as a gifting vehicle for all constituents.
- Innovated and monitored campaign budgets; identify target audiences; and monitor campaign performance.
- Assisted in developing and implementing any audience-based giving programs such as young alumni, parents, student, or affinity groups.
- Supported ongoing engagement efforts of University Advancement.
Education
Bachelor of Science - Health And Kinesiology
Prairie View A & M University
Prairie View, TX04.2020
Skills
- Coaching and Mentoring
- Document Coordination
- Attorney Communication
- Customer Accounts Management
- Training and Development
- PPE Compliance
- Planning and Coordination
- Sales Expertise
- Microsoft Excel
- Account Management
- Process Improvement
- Performance Management
Timeline
Bar Manager
Phil & Derek's Restaurant
06.2021 - 11.2022
Lead Closing Coordinator
PennyMac Financial Services
04.2020 - Current
Logistics Lead 1
Daikin Texas Technology Park
09.2018 - 12.2020
Customer Sales Advisor
H-E-B
03.2017 - 09.2018
Annual Engagement Coordinator
Prairie View A&M University Alumni Relations
10.2015 - 03.2017
Bachelor of Science - Health And Kinesiology
Prairie View A & M University
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