Brianna Norman
Washington,GA
Summary
Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
The Tignall House
Tignall, Georgia
08.2018 - Current
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to healthcare team.
- Documented patient care activities in electronic health records.
- Collaborated with nursing staff to develop individualized care plans.
- Provided emotional support and companionship to patients and families.
- Maintained cleanliness and organization in patient care areas.
- Answered call lights promptly to ensure timely response to patient needs.
- Reported any changes in patient condition to the supervising nurse immediately.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Helped maintain a clean environment in all areas assigned.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Engaged with patient family and friends to provide courteous visit experience.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Responded quickly to emergency situations following established protocols.
- Used mobility devices to transport patients.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Kept instruments and equipment clean and sanitized.
Medical Assistant Intern
Dr. McAvoy’s Office
Lincolnton, Georgia
04.2021 - 06.2023
- Assisted with patient intake and medical history documentation.
- Prepared examination rooms and ensured necessary supplies were stocked.
- Supported physicians during examinations by providing necessary tools and information.
- Scheduled patient appointments and managed the office calendar efficiently.
- Recorded vital signs and maintained accurate patient records in the system.
- Educated patients on treatment plans and medication instructions clearly.
- Handled insurance verification and processed billing information accurately.
- Maintained cleanliness and organization of the medical office environment.
- Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
- Supported the clinical team in delivering quality patient care through efficient workflow processes.
- Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
- Performed patient intake duties, including taking vital signs and medical histories.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Protected confidentiality of patient care information and treatments to prevent data breaches.
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Ordered laboratory tests and scheduled appointments for patients.
- Provided emotional support to families dealing with illnesses or disabilities.
- Reviewed insurance forms to ensure accuracy prior to submitting claims.
- Escorted patients to examination rooms and prepared for physician exams.
- Charted all patient services in records with high accuracy.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Education
Associate of Science - Healthcare Administrative Assistant
Ultimate Medical Academy
Clearwater, FL04-2026
Associate of Science - Medical Assistant
South University Savannah
GA08-2022
Skills
- Patient care
- Medical documentation
- HIPAA compliance
- Electronic health records
- Vital sign monitoring
- Administrative support
- Effective communication
- Scheduling
- Multitasking
- Verbal and written communication
- OSHA compliance
- Vital signs monitoring
- Medication administration
Certification
- CPR
- FIRST AID
Timeline
Medical Assistant Intern
Dr. McAvoy’s Office
04.2021 - 06.2023
Patient Care Assistant
The Tignall House
08.2018 - Current
Associate of Science - Healthcare Administrative Assistant
Ultimate Medical Academy
Associate of Science - Medical Assistant
South University Savannah
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