Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brianna Nuzum-Hamilton

Morgantown,WV

Summary

Skilled Phlebotomist with 4 1/2 year's experience working in a high-volume, fast-paced hospital setting. Knowledgeable in my area of work, with added multiple years of experience in a customer service setting. Hardworking, organized, passionate, and dependable job seeker wanting to prove a different range of skills to new positions. Willingness to take on new and challenging responsibilities to meet and achieve company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Phlebotomist

WVU Medicine
08.2019 - Current
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Reviewed and processed requisitions for laboratory tests. Effectively communicated with patient throughout each step of blood draw to reduce fear, or anxiety, and optimize cooperation.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Assisted in training and onboarding new phlebotomists.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Followed established safety protocols and standards to minimize risk of infection and injury.

Barista Team Lead Starbucks

WVU Medicine
11.2015 - 08.2019
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Used POS system to accurately enter orders and process payments.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Worked effectively in fast-paced environments.

Daycare Assistant

Mini Mountaineer
12.2014 - 11.2015
  • Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Read stories, sang songs and facilitated creative play.
  • Logged information regarding naps, feedings, and any medications administered.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.

Cashier/Sales Floor Associate

Gabriel Brothers
07.2013 - 11.2015
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Learned duties for various positions and provided backup at key times.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Communicated effectively at all times with customers and workers.
  • Set up new sales displays each week with fresh merchandise.
  • Stocked, tagged and displayed merchandise as required.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked flexible schedule to meet business needs.
  • Cleaned up sales floor on regular basis to keep facility up to standards.

Education

Associate of Applied Science - Health Sciences

Pierpont Community And Technical College
Fairmont, WV
05.2019

Skills

  • Organization and Time Management
  • Communication abilities
  • Goal Minded
  • Work Ethic and Integrity
  • HIPAA Compliance
  • Customer Service
  • Relationship Building
  • Leadership Qualities
  • EPIC Trained
  • Reliable and Responsible
  • Adaptable and Flexible
  • Cash Handling

Certification

  • PT - Phlebotomy Technician

Timeline

Phlebotomist

WVU Medicine
08.2019 - Current

Barista Team Lead Starbucks

WVU Medicine
11.2015 - 08.2019

Daycare Assistant

Mini Mountaineer
12.2014 - 11.2015

Cashier/Sales Floor Associate

Gabriel Brothers
07.2013 - 11.2015

Associate of Applied Science - Health Sciences

Pierpont Community And Technical College

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Brianna Nuzum-Hamilton