Brianna Oachs
Le Center,MN
Summary
Hardworking, organized, dependable employee who enjoys working with other people and patients. Excellent communication skills, great computer skills. Very professional when working with patients and insurance companies. Familiar with insurance billing processes and issues.
Overview
13
13
years of professional experience
Work History
Patient Access
Mayo Clinic Heath System
10.2019 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Called patient and insurance companies to verify medical coverage, both personal and worker's compensation.
Certified Pharmacy Technician
Thrify White Pharmacy
11.2017 - 05.2019
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Shift Lead
CVS/pharmacy
07.2012 - 11.2017
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Processed truck and vendor deliveries.
Pharmacy Clerk
Coborns, Inc
07.2010 - 05.2012
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked shelves with medications and other pharmacy items for consistent availability.
Education
High School Diploma -
Glencoe-Silver Lake High School
Glencoe05.2012
Associate of Arts -
Ridgewater College
Hutchinson05.2012
Skills
- Payment Processing
- Electronic Health Records Systems
- Eligibility Determinations
- Patient Registration
- Demographics Information
- Customer Satisfaction
- Verbal and Written Communication
- Professional Bedside Manner
Timeline
Patient Access
Mayo Clinic Heath System
10.2019 - Current
Certified Pharmacy Technician
Thrify White Pharmacy
11.2017 - 05.2019
Shift Lead
CVS/pharmacy
07.2012 - 11.2017
Pharmacy Clerk
Coborns, Inc
07.2010 - 05.2012
High School Diploma -
Glencoe-Silver Lake High School
Associate of Arts -
Ridgewater College
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