Brianna O'Campo
Fort Lauderdale
Summary
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead Experience Guide
The NOW Massage
06.2024 - Current
- Answering phone calls from first-time guests and members
- Trained new front desk employees and delegated daily tasks and responsibilities
- Maintained a clean and organized work environment, ensuring safety standards were met consistently
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times
- Checking guests into the computer system while upselling any add-on services
- Processing membership cancellations, assisting in refunds, and resolving customer complaints
Client Service Coordinator
Banfield Animal Hospital
01.2023 - 05.2024
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Approved incoming fax orders for prescriptions or records from nearby hospitals and pharmaceutical companies
- Joined weekly meetings through Zoom with the chief of staff and district managers to discuss the progress of profit and anesthetic goals for the month
- Screened 45+ incoming calls per shift, retrieved messages, and forwarded calls to the appropriate personnel
- Carry out the opening and closing procedures for the hospital, as well as completing deposit slips for BRINKS
Receptionist/Office Scanner
Potamkin Hyundai
10.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phones promptly and directed incoming calls to the correct department
- Kept reception area clean and neat to give visitors a positive first impression
- Powered all electronic devices, including walkie-talkies, tablets, and laptops, to ensure proper usage the following day
- Electronically scanned closed car deals and filed deal jackets alphabetically
Office Secretary
USA Transequipment
02.2022 - 09.2022
- Opened emails daily for business leads and pending invoices
- Answered phone calls from clientele
- Processed and mailed checks to establishments.
- Created portfolios that were filed alphabetically and chronologically for clients and suppliers
- Ran daily errands to the post office or supply store for company needs
- Processed checks, cash, and credit card payments with accuracy, increasing efficiency
Education
Associate of Science - Nursing
Broward College
Pembroke Pines, FL04-2024
Skills
- Bilingual (English/Spanish)
- Employee training
- Guest service
- Punctual
Certification
CPR Certified
EKG Certified
Timeline
Shift Lead Experience Guide
The NOW Massage
06.2024 - Current
Client Service Coordinator
Banfield Animal Hospital
01.2023 - 05.2024
Receptionist/Office Scanner
Potamkin Hyundai
10.2022 - 05.2023
Office Secretary
USA Transequipment
02.2022 - 09.2022
Associate of Science - Nursing
Broward College
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