Brianna O'Campo
Fort Lauderdale,Florida
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead Experience Guide
The NOW Massage
06.2024 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Assisted customers with returns, and refunds, and resolved transaction issues.
- Top performer with selling 15+ memberships exceeding goal expectations.
Client Service Coordinator
Banfield Animal Hospital
01.2023 - 05.2024
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Approved incoming fax orders for prescriptions or records from nearby hospitals and pharmaceutical companies
- Joined weekly meetings through Zoom with the chief of staff and district managers to discuss the progress of profit and anesthetic goals for the month
- Screened 45+ incoming calls per shift, retrieved messages, and forwarded calls to the appropriate personnel
- Carry out the opening and closing procedures for the hospital, as well as completing deposit slips for BRINKS
Receptionist/Office Scanner
Potamkin Hyundai
10.2022 - 05.2023
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Office Secretary
USA Transequipment
02.2022 - 09.2022
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system, routing calls, delivered messages to staff, and greeted visitors.
- Maintained inventory of office supplies and placed orders.
Education
Associate of Science - Nursing
Broward College
Broward County 04-2024
Skills
- Proficient in Microsoft Office
- Problem-solving and conflict resolution
- Strong customer service orientation
- Team player
- Bilingual- Spanish and English
- Sales proficiency
Education
Pembroke Pines, FL
Certification
CPR Certified
EKG Certified
Contact
Fort Lauderdale, FL 33314
Timeline
Shift Lead Experience Guide
The NOW Massage
06.2024 - Current
Client Service Coordinator
Banfield Animal Hospital
01.2023 - 05.2024
Receptionist/Office Scanner
Potamkin Hyundai
10.2022 - 05.2023
Office Secretary
USA Transequipment
02.2022 - 09.2022
Associate of Science - Nursing
Broward College
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