Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIANNA OLIVER

Inman,SC

Summary

Current student working toward Masters Degree in Curriculum and Instruction and seeking opportunity to begin career. My teaching fields of study are English and History.

Overview

8
8
years of professional experience

Work History

Promotions Scheduling Assistant

Pensacola Christian College Inc.
Pensacola, FL
01.2024 - Current
  • Coordinated meetings with churches and schools to ensure efficient scheduling.
  • Provided administrative support for the scheduling team by responding to emails, phone calls, and other inquiries in a timely manner.
  • Utilized software programs to efficiently manage schedules and coordinate resources.
  • Identified potential problems before they arise by proactively reviewing existing schedules.
  • Maintained accurate records of scheduled events, including relevant information such as dates, times, locations, and attendees.
  • Resolved conflicts between conflicting appointments and deadlines while maintaining a high level of customer service.
  • Prioritized tasks based on importance and urgency.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Set and confirmed College Representative and singing group customer appointments.

Customer Service Representative

Abeka
Pensacola, FL
08.2020 - 12.2021
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking
  • Maximized satisfaction by anticipating needs and consistently offering expert support
  • Managed customer calls efficiently in fast-paced call center environment
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Collaborated with colleagues and co-workers to deliver quality customer experience
  • Documented, researched and resolved customer service issues
  • Delivered fast and friendly service to handle questions and service complaints
  • Met personal, team and company goals in customer service environment
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
  • Gathered and verified required customer information for tracking purposes
  • Collaborated with internal departments to find resolutions and conduct further research on customer account
  • Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods
  • Conferred with customers by telephone or in-person to provide information about products or services
  • Set up customer accounts in system and updated details to reflect current information
  • Navigated multiple computer systems and utilized search tools to find information
  • Created and entered enrollment applications for new consumers in company database
  • Determined charges for services requested, collected deposits and payments, or arranged for billing
  • Attended regularly scheduled video conferences for team meetings and one-on-one coaching
  • Processed customer exchanges, refunds and bill adjustments to correct product or service problems.

Cashier

Wendy's
Sharpsburg, GA
09.2016 - 07.2018
  • Provided information to customers on products or services
  • Gave customers full attention and attended to their needs
  • Addressed customer questions and complaints with professionalism
  • Bagged, boxed or wrapped products for customers
  • Kept clean, organized and well-stocked checkout areas
  • Balanced cash drawer at beginning and end of each shift
  • Kept customers happy by quickly processing payments and bagging purchases
  • Totaled purchases and accepted payments using touch-screen register system.

Education

Master of Science - Curriculum And Instruction

Pensacola Christian College
Pensacola, FL
05-2026

Bachelor of Science (B.S.) - Secondary Education -

Pensacola Christian College
12.2023

High School -

East Coweta High School
05.2018

Skills

  • Account updating
  • Problem resolution
  • Record preparation
  • Hospitality and accommodation
  • Product promotion
  • Strong communication
  • Positive and professional
  • Time Management
  • Appointment Scheduling
  • Strong Work Ethic
  • Interpersonal Relationships
  • Schedule Management

Timeline

Promotions Scheduling Assistant

Pensacola Christian College Inc.
01.2024 - Current

Customer Service Representative

Abeka
08.2020 - 12.2021

Cashier

Wendy's
09.2016 - 07.2018

Master of Science - Curriculum And Instruction

Pensacola Christian College

Bachelor of Science (B.S.) - Secondary Education -

Pensacola Christian College

High School -

East Coweta High School

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BRIANNA OLIVER