Brianna Ortiz
Cashion,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in maintaining high standards of cleanliness and safety, leading to improved efficiency and service quality. Excelled in customer service and problem-solving, contributing to a positive dining experience. Talented Dietary Aide skilled in nutrition and food preparation. Accustomed to caring for large numbers of patients in nursing home and hospital settings. Skilled in daily food prep, stocking and cleaning.
Overview
7
7
years of professional experience
Work History
Dietary Aide
Copper Springs Senior Living
2022.05 - 2024.04
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Educated patients about the importance of proper nutrition for overall health improvement and disease management.
- Evaluated new recipes for taste appeal and adherence to nutritional guidelines before introducing them into the meal rotation, ensuring variety and satisfaction.
- Cleaned and organized kitchen, dining and service areas.
- Observed diners to respond to additional requests and determine when meal completed.
- Utilized POS system to receive and process food and beverage orders.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Food Service Worker
Palermo's Pizza
2019.05 - 2022.05
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Adjusted food preparation methods in accordance with customer requests.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Dietary Aide
Genisis Health Care
2017.01 - 2019.05
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZ05.2016
Skills
- Time Management
- Problem-Solving
- Cleaning and sanitizing
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Packaging and Labeling
- Warehouse Safety
- Order Picking
- Warehouse equipment maintenance
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Documentation
- Payment Processing
- Data Entry
- Office equipment proficiency
- Scheduling
- Administrative Support
- File Maintenance
- New employee onboarding
- Clerical Support
- Diversity awareness
- Employment law knowledge
- Meeting Preparation
- Office Administration
- Maintaining files
- New Hire Orientation
- Payroll Processing
- Employee Onboarding
- Mail handling
Timeline
Dietary Aide
Copper Springs Senior Living
2022.05 - 2024.04
Food Service Worker
Palermo's Pizza
2019.05 - 2022.05
Dietary Aide
Genisis Health Care
2017.01 - 2019.05
High School Diploma -
Trevor Browne High School
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