Brianna Osborne
Whitetop,VA
Summary
Driven professional with extensive experience at Mount Rogers Community Services, excelling in client support and compassionate caregiving. Demonstrated success in crisis intervention and care coordination, enhancing client wellness and integration. Skilled in client documentation and fostering positive community relations, achieving significant improvements in client satisfaction and progress documentation efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
2
2
years of professional experience
Work History
Direct Support Professional
Mount Rogers Community Services
02.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Office Administrative Assistant
Bristol Rehab and Memory Care
04.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
High School Diploma -
Chilhowie High School
Chilhowie, VA05.2019
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Client documentation
- Client Transportation
- Progress Documentation
- Patient Education
Timeline
Direct Support Professional
Mount Rogers Community Services
02.2024 - Current
Office Administrative Assistant
Bristol Rehab and Memory Care
04.2022 - 07.2023
High School Diploma -
Chilhowie High School
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