Brianna Owens
Dallas,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Patient Outcome Manager
Amen Clinics
Irving, TX
04.2023 - Current
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Insurance Producer
Aflac
Frisco, TX
03.2023 - Current
- Provided detailed information about company insurance products.
- Set up policies and completed all documentation.
- Adhered to all regulations for insurance sales.
- Worked in high-volume, competitive sales environment.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Outreach Executive
ACES
Dallas, TX
03.2022 - 01.2023
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Increased education and awareness of Autism through behavioral programs and delivering evidenced-informed strategies.
- Executed strategies to generate qualified leads through outreach sales calls to professional referral sources.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building and coaching.
Operations Manager
BlueSprig
Dallas, TX
01.2020 - 03.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained new employees on proper protocols and customer service standards.
Education
Master of Science - Applied Behavior Analysis
Capella Univeristy
Minneapolis, MN11.2021
Skills
- Policy Implementation
- Performance Management
- Financial Management
- Contract Management
- Marketing
- Operations Management
- Performance Evaluations
- Lead Generation
- Employee Training and Development
- Team Leadership
- Schedule Preparation
- Customer Relationship Management (CRM)
Timeline
Patient Outcome Manager
Amen Clinics
04.2023 - Current
Insurance Producer
Aflac
03.2023 - Current
Outreach Executive
ACES
03.2022 - 01.2023
Operations Manager
BlueSprig
01.2020 - 03.2022
Master of Science - Applied Behavior Analysis
Capella Univeristy