Brianna Pajares
Kings Park,NY
Summary
Billing professional with strong expertise in financial operations and invoice management. Adept at ensuring timely and accurate billing processes, utilizing skills in account reconciliation, data entry, and customer service to drive efficiency. Known for collaborative team spirit and adaptability in dynamic environments. Highly reliable and results-focused, consistently meeting organizational goals and enhancing overall workflow. Motivated, hard working, fast learner and goal-oriented college graduate committed to developing career path and expanding work experience in healthcare administration.
Overview
7
7
years of professional experience
Work History
Private / NAMI Billing Coordinator
Gurwin Jewish Nursing & Rehabilitation Center
09.2022 - Current
- Maintained detailed understanding of insurance plans and company requirements.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes. Processed payments efficiently to support seamless financial operations.
- Improved billing accuracy by verifying invoices and resolving discrepancies.
- Coordinated billing schedules to facilitate timely payments and account management.
- Assisted finance team by preparing detailed billing reports and documentation.
- Streamlined billing processes for increased efficiency and reduced errors.
- Managed account statements to ensure accurate and up-to-date records.
- Facilitated monthly billing cycles to support timely revenue collection.
- Collaborated with departments to enhance billing workflows and communication.
Administrative Clerk
Gurwin Jewish Nursing & Rehabilitation Center
08.2022 - 09.2022
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Entered data into PointClickCare system and updated customer contacts with information to keep records current.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Entered data into system and updated customer contacts with information to keep records current.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Customer Service Representative
St. Catherine Of Siena Medical Center
02.2022 - 07.2022
- Supports patients and hospital staff with their room communication and entertainment needs with positive attitude and focus on customer satisfaction.
- Responds to customer needs through competent customer service and prompt problem-solving.
- Handles account management, billing and documentation of activities accurately.
- Addresses customer complaints and mitigates dissatisfaction by employing timely and on-point solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Representative
Verizon Wireless
12.2019 - 01.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through in-depth product knowledge, active listening and problem solving
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Volunteer/Internship Student
Stony Brook Cancer Center Research Laboratory
10.2017 - 09.2018
- Research Projects - 1) Investigating the Role of Diacylglycerol Acyltransferases- Down Regulation in Caspase and Mediated Apoptosis of Breast Ductal Carcinoma and 2) The Role of Sphingolipids on the Apoptotic Induction of Breast Cancer Cells by means of Chemotherapeutics
- Assisted Lead Researcher in performing research protocol and procedures and documenting research findings
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Education
MBA - Healthcare Management And Administration
University of Mount Saint Vincent
The Bronx, NY05-2025
Bachelor of Science - Health Science And Healthcare Management
Stony Brook University
Stony Brook, New York05.2022
Skills
- Strong customer service, great communication and people skills
- Excellent computer skills
- Strong work ethics, goal oriented
- Excellent organizational and time management skills and calm and professional under pressure
- Billing analysis
- Invoice processing
- Payment tracking
- Account reconciliation
- Financial reporting
Timeline
Private / NAMI Billing Coordinator
Gurwin Jewish Nursing & Rehabilitation Center
09.2022 - Current
Administrative Clerk
Gurwin Jewish Nursing & Rehabilitation Center
08.2022 - 09.2022
Customer Service Representative
St. Catherine Of Siena Medical Center
02.2022 - 07.2022
Sales Representative
Verizon Wireless
12.2019 - 01.2022
Volunteer/Internship Student
Stony Brook Cancer Center Research Laboratory
10.2017 - 09.2018
MBA - Healthcare Management And Administration
University of Mount Saint Vincent
Bachelor of Science - Health Science And Healthcare Management
Stony Brook University
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