Brianna Palmer
Summary
Detail-oriented individual with more than seven years' experience in customer service, as well as effective oral and written communication. Ability to work independently as well as collaborate on various tasks. Experience with daily interactions of court personnel, including assisting the public, victims, and customers of various backgrounds and circumstances.
Overview
7
7
years of professional experience
Work History
Bailiff
Phoenix Municipal Court
09.2021 - Current
- Provide information to the public regarding initial court proceedings at arraignment, including next steps in case process, case resolution, attorney information, and other referrals.
- Enter data according to judgment and sentence orders in iCMS (Court Management System).
- Communicate with judge to clarify orders when needed.
- Assist the public, attorneys, prosecutors, and employees through written or verbal communication.
- Assist victims and defendants during Orders of Protection hearings.
- Audit case files for completeness and accuracy.
- Provide peer-support and training of new hires when needed.
- Process motions received by the courtroom and forward to the appropriate channels.
- Member of a two-person bailiff team that assists in the processing of customers in a specialty court, Community Court, that assists the unsheltered.
- Work alongside the Presiding Judge and Assistant Presiding Judge in Community Court.
- Communicate bi-weekly via email, telephone, and in-person to Community Court stakeholders, providing pertinent customer information.
Legal/Court Clerk II
Phoenix Municipal Court
03.2020 - 09.2021
- Prepared 2 – 4 dockets for the courtrooms; pulled files, refiled, and prepped future dockets.
- Assisted customers and court staff daily at the front counter or over the phone.
- Entered the notice of appearance for cases; sent notice and fingerprint order to defendant's attorney.
- Processed approximately 100 motions received at the counter, through mail or email within a 24-hour period to the appropriate courtroom daily.
- Posted bail to files and scheduled for future court dates as needed.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
Customer Service Representative II
Albertsons & Safeway Corporate Office
05.2017 - 03.2020
- Answered nearly 50 calls daily; assisted customers and transferred calls as needed.
- Actively listened to customers and documented concerns; escalated issues when necessary.
- Responded to customer questions regarding current promotions, savings programs, and account information.
- Engaged in troubleshooting and research to resolve customer issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintain customer confidentiality in accordance with company policies.
Education
Master of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZ03.2022
Bachelor of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ08.2020
Skills
- Detail-oriented
- Adaptive
- Effective Communication
- Organization
- Time Management
- Critical Thinking
- Customer Service
- Multitasking
Courses
Course completion of Introduction to Continuous Improvement - LEAN. LEAN provides tools to understand and resolve problems within systems and processes, by engaging staff to improve productivity, quality, staff morale, and customer service.
Timeline
Bailiff
Phoenix Municipal Court
09.2021 - Current
Legal/Court Clerk II
Phoenix Municipal Court
03.2020 - 09.2021
Customer Service Representative II
Albertsons & Safeway Corporate Office
05.2017 - 03.2020
Master of Science - Forensic Psychology
Grand Canyon University
Bachelor of Science - Criminal Justice
Grand Canyon University
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